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Urgent! Supervisor, Complaint Investigation Job Opening In Hong Kong, Hong Kong – Now Hiring HKT

Supervisor, Complaint Investigation



Job description

Job duties:-

• Investigate, manage, and resolve complaint cases receive from service centre and contact centre
• Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system
• Prepare complaint report with finding and understanding of complaint root cause and evidence
• Suggest solutions, remedial and preventive measures
• Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases


Job requirements:-

  • University degree holder

  • 3 years or above experience in MPF and Pension experience

  • With at least 1 year of experience in MPF complaint investigation

  • Familiar with MPFA Regulatory and MPF administration processes

  • Excellent English writing skills and reporting

  • Self-initiative, independent with good interpersonal and communication skills

  • Detailed and comprehensive searching skill on all possible material facts related to a complaint case

  • Required Skill Profession

    Supervisors Of Protective Service Workers



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