Job duties:-
• Investigate, manage, and resolve complaint cases receive from service centre and contact centre
• Detailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration system
• Prepare complaint report with finding and understanding of complaint root cause and evidence
• Suggest solutions, remedial and preventive measures
• Direct communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases
Job requirements:-