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Urgent! Senior Officer, Life Claims Job Opening In hong kong, Hong Kong – Now Hiring Prudential plc

Senior Officer, Life Claims



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will process & approve Claims (both major & minor claims), assist in higher approval of claims exceeding assessors’ authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues.

Job Responsibilities:

  • Approve claim cases within TAT
  • Conduct claims investigation
  • Prepare tailored made letters (including decision and investigation letters)
  • Develop user manual, stakeholders communication and conduct user training sessions
  • Review manual claims letter 
  • Handle system-related enquiries from internal staff
  • Respond to agents' enquiries and other agent related enquiries
  • Manage the turnaround of the claims related request (e.g. claim cases, enquiries)
  • Assist manager to allocate proper resources on daily tasks
  • Lead team and manage workload for the team (e.g. resource allocation based on demands)
  • Manage staff performance and development (e.g. coaching, mentoring, regular feedback, etc.)
  • Provide guidance to junior staff on complex and non-standard cases
  • Handle ad hoc assignments from management
  • Job Requirements:

  • Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service).
  • Minimum 4 years of working experience individual life insurance /Claims Operation (preferably with insurance/financial industry), in which 2 years in supervisory role
  • Excellent command of written and spoken English and Cantonese, with knowledge of Putonghua an advantage
  • Proficient in Microsoft Office (including Word, Excel, PowerPoint)
  • A good team player who is eager to learn and strive for improvement
  • Attention to details with high accuracy rate
  • Good analytical, communication and interpersonal skills
  • Ability to work independently

  • Required Skill Profession

    Business Operations Specialists



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