Senior Officer, Life Claims

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will process & approve Claims (both major & minor claims), assist in higher approval of claims exceeding assessors’ authority, provide agency enquiry support, participate in departmental projects to enhance the operational efficiency and supervise subordinates in handling daily operational issues.

Job Responsibilities:

Approve claim cases within TAT

Conduct claims investigation

Prepare tailored made letters (including decision and investigation letters)

Develop user manual, stakeholders communication and conduct user training sessions

Review manual claims letter 

Handle system-related enquiries from internal staff

Respond to agents' enquiries and other agent related enquiries

Manage the turnaround of the claims related request (e.g. claim cases, enquiries)

Assist manager to allocate proper resources on daily tasks

Lead team and manage workload for the team (e.g. resource allocation based on demands)

Manage staff performance and development (e.g. coaching, mentoring, regular feedback, etc.)

Provide guidance to junior staff on complex and non-standard cases

Handle ad hoc assignments from management

Job Requirements:

Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service).

Minimum 4 years of working experience individual life insurance /Claims Operation (preferably with insurance/financial industry), in which 2 years in supervisory role

Excellent command of written and spoken English and Cantonese, with knowledge of Putonghua an advantage

Proficient in Microsoft Office (including Word, Excel, PowerPoint)

A good team player who is eager to learn and strive for improvement

Attention to details with high accuracy rate

Good analytical, communication and interpersonal skills

Ability to work independently