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Operations Manager, Officer Job Opening In Hong Kong, Hong Kong – Now Hiring State Street


Job description

Who we are looking for

Responsible for the operational management of the payments team in co-ordination with the Assistant Vice President.

Direct responsibility for managing internal and external deliverables; and a team of resources to meet the daily operational needs of our business and clients.

Client service focus is paramount and involves both internal and external client groups.

Understanding and actively managing the team’s operational risks, processes and procedures is essential.

Provide assistance to senior management in providing best practice implementation, risk management, client relationship and client service services to clients.

What you will be responsible for

Risk and Compliance

  • Ensure that all daily tasks are completed in accordance with current operating procedures and prescribed deadlines
  • Monitor the payment team’s daily workflows, particularly the IBS queues ensuring that all transactions are released
  • Ensure the timely completion of error/loss memo reports by the relevant supervisor, review and initiate appropriate action/s.

    Distribute to the senior management in a timely manner
  • Ensure all information in operating procedures is accurate and current at all times
  • Responsible for the ongoing review of current operating procedures to eliminate processing deficiencies, detect major areas of risk and implement best practice recommendations.

    Communicate changes to the relevant staff and management
  • Ensure all information prepared by the team has adequate and appropriate sign off supervision and control
  • Ensure full adherence and implementation of the State Street’s Corporate Policies, Standard Operating Procedures, relevant legislation and regulatory requirements
  • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines details in relevant operating procedures
  • Design and enhance the team’s risk reports to incorporate the businesses changing risk profiles and needs.
  • Be aware of all business contingency plans; assist both the department’s representative and the relevant business BCP manager as needed.
  • Annually review the business continuity plan for areas of responsibility.

    Invoke contingency procedures as required.

    Communicate actions to management and staff
  • Contribute to the preparation of the departments corporate audit
  • Staff Management and Resourcing

  • Responsible for managing all aspects of resourcing within teams, including leave and shift coverage, overtime and staff retention
  • Manage workflows to ensure an equitable distribution of work amongst staff is achieved
  • Provide appropriate sign off supervision and control on days where team supervisors are out of the office
  • Provide direct, understandable and timely feedback to staff in order to improve on the job performance
  • Create an environment which promotes teamwork, motivates, rewards and supports staff
  • Ensure appropriate resources and support, including training and industry sessions, are available to enable staff to achieve business and personal objectives
  • Monitor training in line with local regulatory and accreditation requirements
  • Develop staff so that they have the required skills to complete their job and are cross trained across both teams to provide coverage
  • Client Service / Relationship

  • Keep current on the status of open items with State Street custody, local banking agents, correspondent banks (general, CLS, Equity Funding); participate in the resolution of problems as required
  • Keep State Street custody informed of changes in processes and market requirements
  • Approve the processing of late payment requests
  • Respond promptly to client (internal / external) concerns, needs and requests
  • Ensure all agreed deliverables and standards are met
  • Monitor internal service delivery levels against established standards
  • Provide 3rd party (correspondent banks, local agents) feedback, to the relevant relationship owners
  • Work with senior management to escalate an items requiring action and put in to place tools to monitor
  • Develop and sustain relationships by initiating communication on a regular basis, both by telephone and in person
  • Constantly review client utilisation of deliverables; eliminate unnecessary services provided
  • Change Management

  • Promote and support change / initiatives within Global Services (locally / globally)
  • Act as local / regional (where applicable) contact point for technology and procedural changes that effect the payment and investigations team
  • Ensure all tasks for initiatives are detailed and monitored for completion, developing and coordinating a local implementation approach.

    Delegate tasks where appropriate
  • Provide local management with regular updates of all open initiatives
  • Participate in the departments business planning and goal setting
  • Products / Services Supported

  • HKD self clearer for State Street Bank and Trust, Hong Kong
  • CLS settlement monitoring
  • Custody Payment Processing
  • Funding Secondary, Primary & Equity Trading Nostro Accounts
  • Reconciliations and Investigations
  • Education and Experience 

  • Bachelor degree or equivalent in Finance, Business or related field preferred
  • Relevant experience and demonstrated knowledge in the financial services industry in particular treasury and broking products
  • Proven capabilities in operational and staff management
  • Excellent communication skills
  • Ability to manage, negotiate and meet training needs of staff.
  • Skills/Knowledge

  • Effectively communicate with clients and managers, as well as staff and peers within State Street
  • Demonstrate the ability to analyse a problem, obtain and evaluate information, and make sound decisions
  • Good knowledge of Global Services & SSGM’s product and services and; the working relationship between front and back offices
  • The ability to make a strong contribution within a team environment
  • Embrace State Street’s “corporate values” and foster a work environment reflective of those values
  • AML Compliance
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Are You Looking for Operations Manager, Officer Job?

    Great news! is currently hiring and seeking a Operations Manager, Officer to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at State Street adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Operations Manager, Officer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Operations Manager, Officer?

    Key qualifications for Operations Manager, Officer typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Operations Manager, Officer Job Success

    State Street interview tips for Operations Manager, Officer

    Here are some tips to help you prepare for and ace your Operations Manager, Officer job interview:

    Before the Interview:

    Research: Learn about the State Street's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Operations Manager, Officer interview at State Street, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the State Street's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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