Who we are looking for
Responsible for the operational management of the payments team in co-ordination with the Assistant Vice President.
Direct responsibility for managing internal and external deliverables; and a team of resources to meet the daily operational needs of our business and clients.
Client service focus is paramount and involves both internal and external client groups.
Understanding and actively managing the team’s operational risks, processes and procedures is essential.
Provide assistance to senior management in providing best practice implementation, risk management, client relationship and client service services to clients.
What you will be responsible for
Risk and Compliance
Ensure that all daily tasks are completed in accordance with current operating procedures and prescribed deadlinesMonitor the payment team’s daily workflows, particularly the IBS queues ensuring that all transactions are releasedEnsure the timely completion of error/loss memo reports by the relevant supervisor, review and initiate appropriate action/s.
Distribute to the senior management in a timely mannerEnsure all information in operating procedures is accurate and current at all timesResponsible for the ongoing review of current operating procedures to eliminate processing deficiencies, detect major areas of risk and implement best practice recommendations.
Communicate changes to the relevant staff and managementEnsure all information prepared by the team has adequate and appropriate sign off supervision and controlEnsure full adherence and implementation of the State Street’s Corporate Policies, Standard Operating Procedures, relevant legislation and regulatory requirementsDuring the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines details in relevant operating proceduresDesign and enhance the team’s risk reports to incorporate the businesses changing risk profiles and needs.Be aware of all business contingency plans; assist both the department’s representative and the relevant business BCP manager as needed.Annually review the business continuity plan for areas of responsibility.
Invoke contingency procedures as required.
Communicate actions to management and staffContribute to the preparation of the departments corporate auditStaff Management and Resourcing
Responsible for managing all aspects of resourcing within teams, including leave and shift coverage, overtime and staff retentionManage workflows to ensure an equitable distribution of work amongst staff is achievedProvide appropriate sign off supervision and control on days where team supervisors are out of the officeProvide direct, understandable and timely feedback to staff in order to improve on the job performanceCreate an environment which promotes teamwork, motivates, rewards and supports staffEnsure appropriate resources and support, including training and industry sessions, are available to enable staff to achieve business and personal objectivesMonitor training in line with local regulatory and accreditation requirementsDevelop staff so that they have the required skills to complete their job and are cross trained across both teams to provide coverageClient Service / Relationship
Keep current on the status of open items with State Street custody, local banking agents, correspondent banks (general, CLS, Equity Funding); participate in the resolution of problems as requiredKeep State Street custody informed of changes in processes and market requirementsApprove the processing of late payment requestsRespond promptly to client (internal / external) concerns, needs and requestsEnsure all agreed deliverables and standards are metMonitor internal service delivery levels against established standardsProvide 3rd party (correspondent banks, local agents) feedback, to the relevant relationship ownersWork with senior management to escalate an items requiring action and put in to place tools to monitorDevelop and sustain relationships by initiating communication on a regular basis, both by telephone and in personConstantly review client utilisation of deliverables; eliminate unnecessary services providedChange Management
Promote and support change / initiatives within Global Services (locally / globally)Act as local / regional (where applicable) contact point for technology and procedural changes that effect the payment and investigations teamEnsure all tasks for initiatives are detailed and monitored for completion, developing and coordinating a local implementation approach.
Delegate tasks where appropriateProvide local management with regular updates of all open initiativesParticipate in the departments business planning and goal settingProducts / Services Supported
HKD self clearer for State Street Bank and Trust, Hong KongCLS settlement monitoringCustody Payment ProcessingFunding Secondary, Primary & Equity Trading Nostro AccountsReconciliations and InvestigationsEducation and Experience
Bachelor degree or equivalent in Finance, Business or related field preferredRelevant experience and demonstrated knowledge in the financial services industry in particular treasury and broking productsProven capabilities in operational and staff managementExcellent communication skillsAbility to manage, negotiate and meet training needs of staff.Skills/Knowledge
Effectively communicate with clients and managers, as well as staff and peers within State StreetDemonstrate the ability to analyse a problem, obtain and evaluate information, and make sound decisionsGood knowledge of Global Services & SSGM’s product and services and; the working relationship between front and back officesThe ability to make a strong contribution within a team environmentEmbrace State Street’s “corporate values” and foster a work environment reflective of those valuesAML Compliance