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Urgent! Head, Customer Relationship Management Job Opening In Hong Kong, Hong Kong – Now Hiring West Kowloon
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.
Reports to: Chief Financial Officer
Key Accountabilities:
Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
Manage CRM budget and maximise ROI;
Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
Perform any other duties from time to time as the Authority may reasonably direct.
The Ideal Candidate should possess:
A bachelor’s degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
Proficiency in CRM solutions and data analytics with track record of delivering results;
Strong project management skills and execution ability;
Excellent interpersonal and stakeholders’ management skills;
Pragmatic with strong drives for results with excellent attention to details;
Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
Ability to work independently with self-motivation and performance orientation; and
Excellent command of written and spoken English and Chinese.
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
✨ Smart • Intelligent • Private • Secure
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Unlock Your Head Customer Potential: Insight & Career Growth Guide
Real-time Head Customer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head Customer in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 542 jobs in Hong Kong and 429 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Head Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! West Kowloon is currently hiring and seeking a Head, Customer Relationship Management to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head, Customer Relationship Management Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at West Kowloon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head, Customer Relationship Management Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head, Customer Relationship Management typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head, Customer Relationship Management interview at West Kowloon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the West Kowloon's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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