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Urgent! CRM Officer Job Opening In Hong Kong, Hong Kong – Now Hiring West Kowloon



Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance.)

You will be responsible for:

  • assisting in CRM system enhancement projects by supporting planning, testing, and rollout of new features;

  • supporting customer segmentation and CRM journey optimisation to enhance campaign effectiveness;

  • managing end-to-end email campaigns, covering design coordination, content and asset preparation, quality assurance, scheduling, and performance reporting;

  • supporting daily CRM-initiated projects and ensuring data sanity, e.g., checking for completeness and accuracy;

  • managing data, preparing reports and analytics related to CRM programmes to obtain customer insights; and

  • performing any ad-hoc or special projects assigned by the Authority.

You should:

  • possess a recognised university degree in Marketing, Business Administration, Computer Science, Statistics or related disciplines;

  • have 1-2 years of experience in database marketing and preferably with exposure to CRM operation;

  • possess basic knowledge in CRM tools such as Microsoft Dynamics or Salesforce will be an advantage

  • have strong statistical & analytical skills, and be sensitive to numbers;

  • be team player with strong time management skills and great attention to detail; and

  • possess good written and verbal communication skills in English and both Traditional and Simplified Chinese.


Required Skill Profession

Business Operations Specialists



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    Unlock Your CRM Officer Potential: Insight & Career Growth Guide


  • Real-time CRM Officer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

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  • Are You Looking for CRM Officer Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at West Kowloon adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Hong Kong laws and regulations
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    West Kowloon interview tips for CRM Officer

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    Before the Interview:
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    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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