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Assistant Officer, Life Claims (Major Claims) Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc


Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Data capture & follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submission
  • Approve claims cases within TAT
  • Conduct claims investigation
  • Prepare tailored made letters (including decision and investigation letters)
  • Handle ad hoc assignments from management
  • Handle claims appeal case / complaint cases related to claims
  • Conduct training to internal staff and/or agents
  • Respond to agents' enquiries and other agent related enquiries
  • Job Requirements:

  • Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage.
  • Minimum of 1 years claims experience in individual life insurance.
  • Effective communication in English and Cantonese.
  • Proficient in MS Office and Chinese typing
  • A good team player who is eager to learn and strive for improvement
  • Attention to details with high accuracy rate
  • Good communication and interpersonal skills
  • Ability to work independently
  • Required Skill Profession

    Business Operations Specialists


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudential plc adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

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