Prudential’s purpose is to be partners for every life and protectors for every future.
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Responsibilities:
Data capture & follow up on additional supporting documents to facilitate the decision on underwriting, compliance and premium financing after case submissionApprove claims cases within TATConduct claims investigationPrepare tailored made letters (including decision and investigation letters)Handle ad hoc assignments from managementHandle claims appeal case / complaint cases related to claimsConduct training to internal staff and/or agentsRespond to agents' enquiries and other agent related enquiriesJob Requirements:
Bachelor’s degree in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage.Minimum of 1 years claims experience in individual life insurance.Effective communication in English and Cantonese.Proficient in MS Office and Chinese typingA good team player who is eager to learn and strive for improvementAttention to details with high accuracy rateGood communication and interpersonal skillsAbility to work independently