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Workspace and Experience Lead Job Opening In Hong Kong, Hong Kong – Now Hiring JLL


Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Deliver the defined scope of work at the assigned property portfolio.

In this capacity, there are 6 major accountabilities:

  • Health and Safety Management – ensure the provision of a safe working environment for JLL Staff, Client Employees, Contractors, and any Visitor.

  • People Management – develop and sustain a high quality, well-motivated team.

  • Client Management – ensure on site Client expectations are managed and met within contractual obligations.

  • Contract Management – ensure all contracts are professionally delivered.

  • Finance Management – ensure the sites’ financial operations are meeting targets and control requirements Site Operations Management – implement Industry Best Practice operations.

  • Experience led contract- deliver day to day operations centred around customer experience ensuring client satisfaction and meeting the KPIs.

  • People Management

  • Provide leadership for site FM team.

  • Mentor & enable training & development of team members.

  • Identify and fill staffing needs.

  • Nurture an environment conducive to good teamwork and co-operation among colleagues.

  • Client Management

  • Strive to enhance Client Employee Satisfaction in all aspects of service delivery.

  • Interact on a regular basis with the appropriate Client Managers to discuss ongoing service delivery and forward planning.

  • Contract Management

  • Ensure that all contracts are delivering the required service at the correct cost.

  • Work with Regional and Global Purchasing to implement sourcing strategies at the appropriate levels.

  • Site Operations Management

  • Responsible for all site facilities operation.

  • Guide Site teams to deliver services as defined in the relevant Delivery Of Services agreement (DOS) ensuring the implementation and compliance with Best Practice procedures.

  • Report critical & key performance measurements & achieve targets.

  • Ensure that Account Management is informed immediately of any Critical Performance incident.

  • Ensure completion of all required audits and achieve targets.

    Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.

  • Provide a responsive and pro-active service via seamless interface with all involved parties.

  • Developing and implementing operational strategies, policies, and procedures to enhance efficiency and productivity

  • Fostering strong relationships with cross-functional teams to ensure operations align with business objectives

  • Supporting and contributing to special projects and initiatives as assigned

  • Understand all aspects of any lease/licences that may impact the operation of the property portfolio.

  • Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.

  • Coordinate delivery of the annual capital plan for the assigned portfolio

  • Ensuring compliance with internal policies, external regulations, and industry standards

  • Perform additional job duties as required.

  • Finance Management

  • Ensure that all sites meet financial targets and control requirements.

  • Coordinate appropriate monthly/quarterly/annual reporting and management reports as required

  • Customer Experience

  • Providing a positive and engaging experience for all customers and clients

  • Focusing on experience led change management to enhance the customer experience

  • Using workspace analytics and data insights to monitor ongoing improvement and customer feedback and observations.

  • Desired experience and technical skills  

  • 10+ years of experience in an operations management role

  • Strong leadership skills with experience managing high-performing teams

  • Excellent analytical and problem-solving abilities

  • Exceptional written and verbal communication skills

  • Strong interpersonal and relationship-building abilities

  • Proficiency with relevant software applications and technology platforms

  • Results-oriented mindset with ability to thrive in a fast-paced environment

  • Location:

    On-site –Hong Kong, SAR, China

    If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.

    We’re interested in getting to know you and what you bring to the table!

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

    We take our responsibility to protect the personal information provided to us seriously.

    Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

    We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

    We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

    Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

    If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om.

    This email is only to request an accommodation.

    Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Unlock Your Workspace and Potential: Insight & Career Growth Guide


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    Are You Looking for Workspace and Experience Lead Job?

    Great news! is currently hiring and seeking a Workspace and Experience Lead to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JLL adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Workspace and Experience Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Workspace and Experience Lead?

    Key qualifications for Workspace and Experience Lead typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Workspace and Experience Lead Job Success

    JLL interview tips for Workspace and Experience Lead

    Here are some tips to help you prepare for and ace your Workspace and Experience Lead job interview:

    Before the Interview:

    Research: Learn about the JLL's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Workspace and Experience Lead interview at JLL, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the JLL's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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