VP, Team Lead of Client Onboarding and Oversight & Governance

Job description

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups.

Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



Job Description



MUFG Bank is seeking for a Vice President - Team Lead, Client Onboarding and KYC Oversight, based in Hong Kong.

This pivotal role is designed for someone who thrives on nurturing teams, enhancing client experiences, and driving operational excellence within the client onboarding and Know Your Customer (KYC) landscape.



+ Play a key role in transforming client onboarding processes by identifying roadblocks, implementing proactive solutions, and reducing turnaround times to deliver an outstanding customer experience.

+ Lead and nurture a collaborative team focused on risk awareness, control enhancement, and continuous improvement of KYC practices across multiple jurisdictions.

+ Benefit from flexible working opportunities, comprehensive training programmes, and the support of a knowledgeable network dedicated to your professional growth.



**What you'll do:**



As Vice President - Team Lead, Client Onboarding and KYC Oversight, your day-to-day responsibilities will involve benchmarking current processes against industry standards, identifying areas for improvement, and implementing solutions that streamline operations while maintaining rigorous compliance standards.

You will be instrumental in developing insightful reporting mechanisms for senior management, collaborating with regional teams to ensure alignment of best practices, and providing hands-on leadership to junior colleagues.



+ Benchmark current client onboarding completion metrics and take strategic actions to improve efficiency and effectiveness throughout the process.

+ Identify obstacles within existing workflows and deliver thoughtful, proactive solutions that enhance both internal operations and client satisfaction.

+ Develop comprehensive reporting tools for management and relationship managers to provide clear insights into onboarding progress and performance.

+ Drive reductions in turnaround times for client onboarding completions against established benchmarks to elevate the overall client experience.

+ Collaborate closely with regional client onboarding teams to ensure consistency in processes implemented across different jurisdictions.

+ Provide guidance, mentorship, and oversight to junior team members, supporting their development into proactive, risk-aware contributors within the control team.

+ Manage audits and respond promptly to enquiries from internal stakeholders, ensuring transparency and compliance at all times.

+ Review critical controls regularly and implement enhancements that safeguard the bank’s interests in relation to KYC requirements.

+ Automate KYC metrics wherever possible to minimise manual intervention across all work streams, increasing accuracy and efficiency.

+ Champion participation in initiatives aimed at creating a paperless work environment by reducing unnecessary printing and copying.



**What you bring:**



+ A proven track record of 10 to 15 years managing complex KYC projects with demonstrable success in delivering process enhancements that increase efficiency while reducing headcount requirements.

+ Degree holder or equivalent extensive experience within the KYC domain that showcases your deep understanding of regulatory requirements and industry best practices.

+ Strong skills in building meaningful reports for management use that translate data into actionable insights for decision-making purposes.

+ Experience collaborating with cross-regional teams to ensure consistent implementation of policies while respecting local nuances.

+ Demonstrated capability in mentoring junior team members by fostering an environment of trust, learning, empathy, and shared responsibility.

+ Comprehensive knowledge of audit procedures with the ability to manage stakeholder enquiries transparently and efficiently.

+ Expertise in reviewing existing controls related to KYC processes with an eye towards continuous improvement for enhanced protection of organisational interests.



Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer.

We view our employees as our key assets as they are fundamental to our long-term growth and success.

MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.



At MUFG, our colleagues are our greatest assets.

Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative.

They reflect who we are, who we want to be and what we expect from one another.

We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**



+ Client Centric

+ People Focused

+ Listen Up. Speak Up.

+ Innovate & Simplify

+ Own & Execute

Required Skill Profession

Other General