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Technical Support Consultant (APAC) Job Opening In Hong Kong, Hong Kong – Now Hiring Odoo


Job description

Technical Support Consultant (APAC)

Services / Development Services 32/F, 118 Connaught Road West, Sai Ying Pun, Hong-Kong

Ready to improve and localize the most innovative product?

Apply now and build the future with us!

Join Odoo, a growing ERP software company with a​ cutting edge product, a huge global community, as well as a fun and exciting work environment.

Users of Odoo: 16,000,000

Company Growth: 75% YOY

Team / Company Size: 30 / 336

About Odoo 

With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more.

It's flexible for businesses of all scales and industries, and with a more affordable price.

Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.

The Role

Join one of the fastest growing IT software companies in our Hong Kong office.

Solve highly complex issues for customers and partners.

As Tech Support, you will be responsible for solving customer technical issues concerning their implementation of our software, encompassing Odoos many business apps: accounting, point of sale, stock, website, and others.

While most issues are solved in the first stage of support, Functional Support, tech issues are the ones that could not be solved through business logic alone.

Rest assured, communication with customers in tech support is strictly done through emails (direct calls may happen once a year but dont worry, you will be coached for that).

What's great in the job?

  • Get real responsibilities and autonomy
  • Diversified job, combining business analysis and customer relationship
  • Strong collaboration with functional support, developers and customers
  • Development model: Open-source with an external community
  • Framework: Odoo itself is ** **
  • Job complexity:

    Rating

    Personal evolution:

    Rating

    Autonomy:

    Rating

    Technical complexity:

    Rating

    RESPONSIBILITIES

  • Identify problems, analyze them, and resolve them

  • Understand internal processes to better dispatch issues

  • Provide quick and accurate feedback to customers

  • Get involved in side projects of internal relevance 

  • Develop or improve internal tools
  • MUST HAVE

  • Degree in Computer Science or equivalent
  • Fluency in spoken English

  • Strong analytical and problem-solving skills
  • Diplomacy & communication skills

  • Expert in at least one programming language

  • Understanding of object modeling and relational databases
  • NICE TO HAVE

  • Know our tech stack (Python, PostgreSQL, JavaScript)

  • Know the Unix-Linux platform

  • Experience in IT and/or IT support

  • Know any other programming language
  • 1-3 years relevant experience
  • Time off

     Sponsored Events

    Work-life Balance

    Eat & Drink


    15 days of annual leave, sick leaves


    Friday happy hours, great team buildings, sports activities, company dinners


    Flexible working hours, work from home benefit


    Coffee, tea, fruit and snacks are provided at all time

    Insurance Benefit

    Gratuity

    Company Culture

    Great Location

    Medical, dental, mental and life insurance provided

    End-of-year payment

    Young, dynamic and international work environment

    Opposite of MTR exit A2, Sai Ying Pun

    Watch.

    Feel.

    Apply.



    See how we support our people's growth and celebrate success.

    Want to see what we build?



    See how our software transforms daily business operations.

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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    457 Jobs in Hong Kong
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    Download Technical Support Jobs Trends in Hong Kong and Hong Kong

    Are You Looking for Technical Support Consultant (APAC) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Odoo adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Technical Support Consultant (APAC) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Technical Support Consultant (APAC) Job Success

    Odoo interview tips for Technical Support Consultant (APAC)

    Here are some tips to help you prepare for and ace your Technical Support Consultant (APAC) job interview:

    Before the Interview:

    Research: Learn about the Odoo's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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