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Technical Service Manager (HKN1609261430) Job Opening In pedder street central hk – Now Hiring PEOBASE Ltd


Job description

One of the global leader in fighting malicious internet attacks that headquartered in United States, is now seeking a Technical Service Manager to join their post-sales team in Hong Kong.

Responsibilities

  • Responsible for the customer’s perception of their relationship with company
  • Develop and maintain strategic customer relationship
  • Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
  • Regularly meet with the Account Executive, Professional Service Executive and other key client relationship stakeholder to triangulate on immediate and long-term customer needs
  • Provide single point of contact for customer support issues
  • Proactively manage, measure and track customer support cases to insure their timely resolution
  • Rally internal resources as needed to resolve client issues; escalate issues to Product when appropriate
  • Establish and document each customer’s process, procedures, customizations and configuration
  • Document, track and support compliance with Service Level Agreements
  • Identify sales leads where appropriate
  • Deliver an exceptional customer experience, resulting in reference-able accounts
  • Requirements

  • Degree holder in related discipline
  • Minimum 3-5 years’ experience in providing strategic advisory and account management services
  • Min.

    2 years hand-on experience in Network / Security
  • Network and Security professional certificates like CCNA, CCNP, ITIL Manager, SANS GIAC, CCSP… etc would be an advantage
  • Ability to lead cross functional business and technical teams to provide timely issue resolution
  • Proven track record of successfully managing client relationships, solution deployments and results delivery
  • Experience creating and delivering customer presentations, training and webinars
  • Possess a strong foundation in networking fundamentals with deeper knowledge of TCP/IP and other core protocols
  • Knowledge of common attack methodologies, tactics and protocols
  • Knowledge of vulnerability assessments, penetration testing, physical and social engineering requirements and threat mitigation
  • Excellent analytical and problem solving skills with a strong sense of customer commitment
  • Excellent communication (Written and verbal) and interpersonal skills
  • Fluency in English is required
  • Fluency in Mandarin is preferred
  • Must be available for afterhours escalation and travel to customer sites
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your Technical Service Potential: Insight & Career Growth Guide


    Real-time Technical Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Service in pedder street, central, hk, Hong Kong, highlighting market share and opportunities for professionals in Technical Service roles.

    656 Jobs in Hong Kong
    656
    63 Jobs in Pedder Street, Central, Hk
    63
    Download Technical Service Jobs Trends in Pedder Street, Central, Hk and Hong Kong

    Are You Looking for Technical Service Manager (HKN1609261430) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PEOBASE Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

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    Interview Tips for Technical Service Manager (HKN1609261430) Job Success

    PEOBASE Ltd interview tips for Technical Service Manager (HKN1609261430)

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    Research: Learn about the PEOBASE Ltd's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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