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Urgent! Technical Account Manager (1 year renewable contract, FinTech ) Job Opening In Hong Kong, Hong Kong – Now Hiring Manpower

Technical Account Manager (1 year renewable contract, FinTech )



Job description

  • Strong banking knowledge
  • 5 years in Bank Customer Service & Team Leadership
  • Familiarity with CRM systems and practices
  • Job Responsibilities :

  • Serve as the main point of contact for assigned key customers.
  • Attend meetings requested by customers, whether in person or by phone.
  • Gain a thorough understanding of customers' business objectives and technical environments to provide expert advice on aligning the company's solutions with their strategic goals.
  • Promote and ensure that customer requirements are reflected in the company's product offerings.
  • Conduct analyses and provide regular performance assessments to the customer.
  • Collaborate closely with Support and Engineering teams to drive timely resolution of critical customer issues and escalations.
  • Be accessible outside of regular business hours to handle urgent issues and customer escalations.
  • Collaborate with internal teams to improve product availability, usability, and the overall user experience, while driving ongoing product enhancements.
  • Job Requirements

  • Bachelor’s degree or higher.
  • Minimum of 5 years of experience in a customer-facing role within the banking or financial services sector, with demonstrated team lead or managerial experience.
  • Extensive knowledge of banking.
  • Exceptional customer service, active listening, and verbal and written communication skills; a professional and articulate phone presence is essential.
  • A proven track record of consistently meeting and exceeding performance targets and quotas.
  • Practical experience with CRM systems and standard customer management practices.
  • Customer-focused mindset with the adaptability to build rapport with diverse personality types.
  • Superior ability to multitask, prioritize effectively, and manage time in a dynamic environment.
  • Full professional proficiency in both English and Chinese.




  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



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      Unlock Your Technical Account Potential: Insight & Career Growth Guide


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