Team Leader

Responsibilities:
1.) Budget and Sales
* Help to achieve annual and monthly targets, monitor and review regularly
* Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
* Analyze sales data and provide constructive suggestions for improvement
* Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness
2.) Stock and Process Control
* Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss
* Work with operation team on regular stock take and be able to explain discrepancies or irregularities
* Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan
3.) Merchandising
* Ensure the visual merchandise corresponds to the product's sales plan
* Suggest visual presentation for improving the sales through of slow-moving items
* Maintain shop display and environment in line with group guideline
4.) Store Operations
* Be present in sales floor as shift leader to oversee store operation, assist team whenever required
* Ensure store procedures are properly followed and smoothly operated
* Handle all customer complaints and difficult situations
* Conduct briefing session and act as Key Holders and a contact person in case of emergency
* Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
5.) Team Management
* Motivate and coach team member to achieve sales and non-sales objectives
* Observe and review staff's performance with managers on regular basis
* Build morale and foster team spirit, encourage open two-way communication
* Monitor and manage the team to ensure enough manpower on floor to serve customers
* Organize the team to brief other team members after their training session to make sure that all teams share the knowledge
* Identify training need; follow-through team's learning and practices; ensure on-going applications at workplace
6.) Clientele Development and CRM
* Support and coordinate company events to develop a closer customer relationship
* Educate and convey brand messages to customers through different means
* Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database
Requirements:
* Tertiary education or above
* Minimum 6 years' relevant management experience in luxury retail or similar capacity
* Knowledge of different aspects of shop operations
* Great presentation, communications, and interpersonal skills
* Strong analytical mindset and ability to provide effective solutions
* Good Leadership skills and encourage teamwork
* Curious individual with good problem-solving skills and eager to seek for challenges
* Proficient with computer skills and MS Office
* Good command of written and spoken English and Chinese (Mandarin and Cantonese)