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Job Description
Responsibilities
Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure proper recording and closure of all issues; report status regularly Document knowledge in the form of knowledge base tech notes and articles Provision/decommission hardware in/out of data center facilities Diagnose and resolve hardware issues Assist in ad hoc projects when required Requirements
DSE / Form 5 or above Experience in Networking and Microsoft AD is preferred Basic knowledge of Windows, Linux, networking, utilities and scripting Strong problem-solving skills Able to work under pressure with self-motivation. Excellent written and verbal communication skills in Chinese and English Immediate available is highly preferred Fresh graduates are welcome
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