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Urgent! Support Engineer Job Opening In Kwun Tong – Now Hiring SoftwareONE
Why SoftwareOne?
Today SoftwareOne is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
SoftwareOne Hong Kong is a fast growing company which can provides lots of growing opportunities to our staffs.
The role
The System Support Engineer is a Level 1 resource and is responsible for
· L1 support on-shift support, with 9 hours each shift.
· Be the first point of contact for our Service Support Team.
· Log incidents, prioritize service requests, and provide regular ticket updates.
· Drive to deliver outstanding customer care
· Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs.
· Log all incidents with detailed documentation and troubleshooting steps, with support from the team’s tiered engineers and maintain detailed records of incidents and the steps taken to resolve them.
· Develop and implement simple scripts, if needed to automate system verifications and other tasks.
· Project delivery as a second priority
What we need to see from you
The candidate should possess as much as possible of the following skills
· 2 to 3 years as support engineer
· Fluently speaking in Cantonese; Good speaking in English, and preferably Mandarin.
· Good writing skill of English and Chinese.
· Good communication skill
· Good written and verbal communication skills, enabling confident and effective liaison with clients over the phone and by email.
· Demonstrate the ability to provide calm and confident service when communicating with the team, clients, end users, and third parties via telephone, email, and remote support tools.
· Experience/Knowledge on supporting Microsoft Azure and/or AWS Services
· Experience on supporting Active Directory, Group policy, Exchange Service and Microsoft 365 Services, preferable Microsoft Defender, Purview or Microsoft security environments
· Azure or AWS: Compute, Storage, Networking, Security groups
· Operation experience on backup and restore, and preferable disaster recovery
· Willing to learn new technology and skill
Desirable Technical Skills & Certifications
Any combination of the following certifications.
On-job training will be provided
· Azure Fundamentals
· AWS Cloud Practitioner
· Microsoft 365 Fundamentals
Job Function
Software & Cloud
✨ Smart • Intelligent • Private • Secure
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Unlock Your Support Engineer Potential: Insight & Career Growth Guide
Real-time Support Engineer Jobs Trends in Kwun Tong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Support Engineer in Kwun Tong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 936 jobs in Hong Kong and 11 jobs in Kwun Tong. This comprehensive analysis highlights market share and opportunities for professionals in Support Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SoftwareONE is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Support Engineer Jobs Kwun Tong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Support Engineer Jobs Hong Kong varies, but the pay scale is rated "Standard" in Kwun Tong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Support Engineer interview at SoftwareONE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareONE's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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