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Urgent! Support Engineer Job Opening In Kwun Tong – Now Hiring SoftwareONE

Support Engineer



Job description

Why SoftwareOne?





Today SoftwareOne is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

SoftwareOne Hong Kong is a fast growing company which can provides lots of growing opportunities to our staffs.





The role





The System Support Engineer is a Level 1 resource and is responsible for



· L1 support on-shift support, with 9 hours each shift.





· Be the first point of contact for our Service Support Team.





· Log incidents, prioritize service requests, and provide regular ticket updates.





· Drive to deliver outstanding customer care



· Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs.



· Log all incidents with detailed documentation and troubleshooting steps, with support from the team’s tiered engineers and maintain detailed records of incidents and the steps taken to resolve them.





· Develop and implement simple scripts, if needed to automate system verifications and other tasks.





· Project delivery as a second priority



What we need to see from you





The candidate should possess as much as possible of the following skills



· 2 to 3 years as support engineer



· Fluently speaking in Cantonese; Good speaking in English, and preferably Mandarin.





· Good writing skill of English and Chinese.





· Good communication skill



· Good written and verbal communication skills, enabling confident and effective liaison with clients over the phone and by email.





· Demonstrate the ability to provide calm and confident service when communicating with the team, clients, end users, and third parties via telephone, email, and remote support tools.





· Experience/Knowledge on supporting Microsoft Azure and/or AWS Services



· Experience on supporting Active Directory, Group policy, Exchange Service and Microsoft 365 Services, preferable Microsoft Defender, Purview or Microsoft security environments



· Azure or AWS: Compute, Storage, Networking, Security groups



· Operation experience on backup and restore, and preferable disaster recovery



· Willing to learn new technology and skill



Desirable Technical Skills & Certifications



Any combination of the following certifications.

On-job training will be provided



· Azure Fundamentals



· AWS Cloud Practitioner



· Microsoft 365 Fundamentals



Job Function



Software & Cloud


Required Skill Profession

Other General



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