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Support Engineer Job Opening In Kwun Tong – Now Hiring SoftwareONE


Job description

Why SoftwareOne?





Today SoftwareOne is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.

SoftwareOne Hong Kong is a fast growing company which can provides lots of growing opportunities to our staffs.





The role





The System Support Engineer is a Level 1 resource and is responsible for



· L1 support on-shift support, with 9 hours each shift.





· Be the first point of contact for our Service Support Team.





· Log incidents, prioritize service requests, and provide regular ticket updates.





· Drive to deliver outstanding customer care



· Promptly identify issues, agree on priorities, and allocate tickets/calls in a timely manner according to company SLAs.



· Log all incidents with detailed documentation and troubleshooting steps, with support from the team’s tiered engineers and maintain detailed records of incidents and the steps taken to resolve them.





· Develop and implement simple scripts, if needed to automate system verifications and other tasks.





· Project delivery as a second priority



What we need to see from you





The candidate should possess as much as possible of the following skills



· 2 to 3 years as support engineer



· Fluently speaking in Cantonese; Good speaking in English, and preferably Mandarin.





· Good writing skill of English and Chinese.





· Good communication skill



· Good written and verbal communication skills, enabling confident and effective liaison with clients over the phone and by email.





· Demonstrate the ability to provide calm and confident service when communicating with the team, clients, end users, and third parties via telephone, email, and remote support tools.





· Experience/Knowledge on supporting Microsoft Azure and/or AWS Services



· Experience on supporting Active Directory, Group policy, Exchange Service and Microsoft 365 Services, preferable Microsoft Defender, Purview or Microsoft security environments



· Azure or AWS: Compute, Storage, Networking, Security groups



· Operation experience on backup and restore, and preferable disaster recovery



· Willing to learn new technology and skill



Desirable Technical Skills & Certifications



Any combination of the following certifications.

On-job training will be provided



· Azure Fundamentals



· AWS Cloud Practitioner



· Microsoft 365 Fundamentals



Job Function



Software & Cloud

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Kwun Tong, Hong Kong, highlighting market share and opportunities for professionals in Support Engineer roles.

938 Jobs in Hong Kong
938
11 Jobs in Kwun Tong
11
Download Support Engineer Jobs Trends in Kwun Tong and Hong Kong

Are You Looking for Support Engineer Job?

Great news! is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Kwun Tong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer?

Key qualifications for Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer?

To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Job Success

SoftwareONE interview tips for Support Engineer

Here are some tips to help you prepare for and ace your Support Engineer job interview:

Before the Interview:

Research: Learn about the SoftwareONE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer interview at SoftwareONE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareONE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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