Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Sr Customer Success Manager Banking.
Hong Kong Jobs Expertini

Urgent! Sr Customer Success Manager - Banking Job Opening In Hong Kong, Hong Kong – Now Hiring SAS

Sr Customer Success Manager Banking



Job description


Sr Customer Success Manager - Banking

Job Locations CN-Hong Kong Requisition ID 20066549 Job Category Customer Success Travel Requirements None

Senior Customer Success Manager - Banking

Location: Hong Kong

We’re a leader in data and AI.

Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here.

We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

The Customer Success Team is looking for a Senior Customer Success Manager to be the strategic partner and trusted advisor for a large Banking customer.

In this high-impact role, you will lead the end-to-end customer success journey, ensuring our Financial Services customers derive maximum value from our solutions to achieve their business goals.

The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

Plans, coordinates, and executes strategy associated with fostering adoption, generating leads and building awareness.

Responsible for renewal revenue working with a cross-functional SAS team.

Directly supports business operations to achieve the strategic goals of the Customer Success organization.

As a Sr Customer Success Manager, you will:

  • Serve as primary post-sale point of contact to develop strong customer advocates across the entire organisation that enable the CSM to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution.
  • Jointly define success with customers by understanding the business goals and/or IT problems to best manage the adoption of the software and exceed customer expectations.
  • Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
  • Build reports and analytics to provide key business insights used for data driven decision making.
  • Lead or assist with gathering requirements for new and ongoing projects and/or requests for supporting systems or artifacts.

    Documents a Customer Success Plan aligned with Sales, Professional Services and CIS.
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.
  • Introduce new versions of software to existing customers.
  • Follow up with customers to track satisfaction levels and to discover additional revenue opportunities
  • Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs.
  • Stays abreast of related industry trends and technologies.
  • Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
  • Embrace curiosity, passion, authenticity and accountability.

    These are our values and influence everything we do.
  • Required qualifications

  • Minimum 5 years of experience in customer success, sales, business partner relationship development, or technical functions within Data, Risk, IT or Project Management.
  • Proven ability to build and manage relationships across enterprise organisations
  • Track record delivering impactful outcomes working in or with large Banks
  • Ability to work independently, travel and spend time on-site in Hong Kong
  • Experience managing and delivering against joint plans (Project Plans, Account Plans or Success Plans) with clients, partners, teams amongst multiple stakeholders
  • Ability to support transformation initiatives
  • Ability to support customer enablement through mentoring, training, and knowledge-sharing
  • Experience working as part of Global, International teams
  • Experience identifying key influencers and building internal advocacy within complex organisations
  • Familiarity with Compliance, Risk, and Governance frameworks relevant to Banking
  • Technical experience with SAS is preferred
  • Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field
  • Fluent in English and Cantonese
  • Equivalent combination of related education, training and experience may be considered in place of the above qualifications
  • You are welcome here.

    At SAS, it’s not about fitting into our culture – it’s about adding to it.

    We believe our people make the difference.

    Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

    Let's stay in touch! to stay up to date on company news, job updates and more.

    #SAS

    #LI-IL1

    Software Powered by iCIMS


    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Sr Customer Potential: Insight & Career Growth Guide


    • Real-time Sr Customer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Sr Customer in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 352 jobs in Hong Kong and 270 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Sr Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Sr Customer Success Manager Banking Job?

      Great news! is currently hiring and seeking a Sr Customer Success Manager Banking to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SAS adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Sr Customer Success Manager Banking Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Sr Customer Success Manager Banking?

      Key qualifications for Sr Customer Success Manager Banking typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Sr Customer Success Manager Banking?

      To improve your chances of getting hired for Sr Customer Success Manager Banking, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Sr Customer Success Manager Banking Job Success
      SAS interview tips for Sr Customer Success Manager   Banking

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the SAS's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Sr Customer Success Manager Banking interview at SAS, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SAS's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Sr Customer Success Manager Banking Positions

      Setting up job alerts for Sr Customer Success Manager Banking is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!