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Site Reliability Engineer III, Margin Services Job Opening In Hong Kong, Hong Kong – Now Hiring JPMorgan Chase & Co.


Job description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.


As a Site Reliability Engineer III team member in Securities Services Technology, you will ensure the operational stability, availability, and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provide business facing technology support to business and operations groups across the Asia Pacific region.
• Work within a follow-the-sun support model with global counterparts.


• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners.
• Perform post incident analysis, identifying, tracking and implementing preventative measures.
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.


• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills 

• 6+ years previous experience in Technology for Financial and Banking sector, with expertise in troubleshooting, resolving, and maintaining information technology services.
• Bachelor's degree in Engineering, Computer Science, or Information Technology.
• Proven track record of Production Support & Site Reliability Engineer (SRE): A clear understanding of SRE protocols and methodologies 
• Familiar with observability, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.


• Proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.


• Excellent interpersonal relationship and communication skills, along with strong analytical and problem-solving skills.


• Able to drive issue resolution across different support teams.


• Experience in debugging and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages.
 

Preferred qualifications, capabilities, and skills 

• Passion for learning new technologies and driving innovative solutions.
• Experience with Kubernetes for container orchestration.


• Scripting languages: Perl, Python, Linux/UNIX shell and Database: Oracle, MS-SQL, PostgreSQL, no SQL DB (Casandra)
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos 
• Experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch (& DataDog) 
• Exposure to agile methodologies such as Continuous Integration (CI) and Continuous Delivery (CD) tools like Jenkins and Terraform
• Experience in technology disaster recovery planning and test execution and prior experience in JAVA development is a plus.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Site Reliability Potential: Insight & Career Growth Guide


Real-time Site Reliability Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Site Reliability in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Site Reliability roles.

58 Jobs in Hong Kong
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45 Jobs in Hong Kong
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Download Site Reliability Jobs Trends in Hong Kong and Hong Kong

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at JPMorgan Chase & Co. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

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