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Service Manager / Engineer | Local Technology Integrator Job Opening In Hong Kong, Hong Kong – Now Hiring Unity Partners


Job description

The Company

A well-established IT services provider, recognized for delivering enterprise-grade infrastructure and managed solutions to clients across diverse sectors, including government and commercial enterprises.

The company is known for its commitment to service excellence and innovation in IT systems and support.

The Team

You'll be joining a high-performing technical support team that specializes in mission-critical systems including virtualization, storage, networking, and hybrid cloud technologies.

The team is passionate about delivering timely and effective IT support while continuously striving to enhance technical capabilities and service quality.

Job Responsibilities:

  • Provide technical support to customers to troubleshoot and fix technical problems of IT systems covering servers, storage, virtualized platforms, HCIs, backup & recovery, network solutions, Windows and Linux systems, and popular system management tools.
  • Identify and resolve customers' problems effectively and efficiently to help customers restore their IT services in a timely manner.
  • Lead in efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
  • Lead and coach a team of support engineers to provide high-quality support to our customers, ensuring meeting committed SLAs.
  • Manage and ensure proper closure of support cases following ISO20000 guidelines.
  • Chart the technical development of team members to meet new needs in IT solutions.
  • Provide support in presales activities including solution presentation, proposal composition, and demonstration.

Job Requirements:

  • Degree in IT or relevant qualifications.
  • More than 7 years of IT experience in Customer Service & Support with at least 2 years in a supervisory role.
  • Solid experience in Server Virtualization platforms (e.g., VMware), Storage Systems (e.g., NetApp), backup & restore solutions, Windows Server, Linux, networking products, and popular system management tools.
  • Excellent communication and interpersonal skills.
  • Experience in supporting Government customers with their IT systems is a definite advantage.
  • Candidates with less experience will be considered for Service Engineer (Fresh graduates in IT or Cybersecurity disciplines are welcome!)

Attractive compensation packages, including shift allowances, will be offered to successful candidates.

The Contact

Interested candidates, please send your CV to angus.fan@unity-partners.com

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Are You Looking for Service Manager / Engineer | Local Technology Integrator Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Unity Partners adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Service Manager / Engineer | Local Technology Integrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Service Manager / Engineer | Local Technology Integrator?

Key qualifications for Service Manager / Engineer | Local Technology Integrator typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Service Manager / Engineer | Local Technology Integrator Job Success

Unity Partners interview tips for Service Manager / Engineer | Local Technology Integrator

Here are some tips to help you prepare for and ace your Service Manager / Engineer | Local Technology Integrator job interview:

Before the Interview:

Research: Learn about the Unity Partners's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Service Manager / Engineer | Local Technology Integrator interview at Unity Partners, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Unity Partners's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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