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Urgent! Senior Travel Retail Manager Job Opening In Hong Kong, Hong Kong – Now Hiring Hermès

Senior Travel Retail Manager



Job description

General Mission

  • Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
  • Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
  • Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level
  • Main Responsibilities

    Retail Management

  • Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals.
  • Define precise objectives and retail KPIs for the team and monitor progress throughout the year 
  • Lead the teams’ service excellence effort, allowing customers to discover our creations in the best possible environment
  • Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency 
  • Structure the organization of retail activity and allocate responsibilities
  • Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores
  • Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex
  • Collaborate with Customer Experience team in animating the store 
  • Sales and Budget Planning and Management

  • Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team
  • Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework
  • Design and monitor weekly/monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets 
  • Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels 
  • Buying

  • Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team
  • Participate to the Podium buying (including podium and preview in France several times a year, if applicable)
  • Human Resources

  • Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential
  • Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues
  • Maintain synergy, a cohesive and cooperative work environment through team building and motivation
  • Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team
  • Establish and maintain positive relationships with Retail Partners and landlords
  • Requirements & Capabilities:

  • Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred.
  • Able to manage team remotely, regional experience will be appreciated.
  • Result oriented and with hands-on store and operations management experience
  • Solid interpersonal and communication skills
  • Ability to drive performance and inspire growth in a fast-changing environment
  • Customer-centric with good business acumen and solid analytical skills
  • Very good planning and organization skills with attention to details and quality
  • Excellent spoken and written English and Cantonese/Mandarin.

    French is a plus
  • Hands-on computer knowledge of MS office
  • Frequent travel
  • #LI-IL1


    Required Skill Profession

    Other Management Occupations



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