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Urgent! Senior Service Representative Job Opening In HongKong – Now Hiring 5 Star Recruitment

Senior Service Representative



Job description

What you will be doing:

  • Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
  • Act as the customers advocate within our organisation and ensure that the voice of the customer is heard, raising customer concerns and needs in a timely manner.
  • Provide 24/7 support to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
  • Support any major or minor event investigation and support the airline in the event of operational disruption (AOG, IFSD, ATB, DIV) providing timely technical and parts supply assistance.
  • Provide product technical advice/guidance on operation, maintenance, configuration, and troubleshooting.
  • Identify potential issues with products & services to enable them to be proactively managed.
  • Provide customer business forecast inputs, fleet plans and shop visit plans.
  • Report engine events and maintain engine configuration and engine standard in executive systems.
  • Be able to represent our position to a customer and uphold that position in challenging circumstances.

Position qualifications:

  • This role demands a high degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
  • Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of our products and service contracts.
  • Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or hold/have held an Aircraft Maintenance License.
  • Have a good understanding of our strategy and business objectives.
  • Have a technical and/or services background and experience of working with gas turbines, their operation and functionality, plus familiarity with airline maintenance practices and regulations.
  • Be customer focused.
  • Be IT literate, Power BI, VBA, and DAX skills are considered advantageous.
  • Be a clear, concise communicator.
  • Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
  • Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
  • Be culturally aware.
  • Working Cantonese language proficiency is considered advantageous.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future.

Required Citizenship / Work Permit / Visa Status
any candidate with a valid work permit


Required Skill Profession

Other General



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