Senior Retail Manager / Retail Manager

Job description

SEPHORA is the world’s leading omni-channel prestige beauty retail brand, and a division of LVMH – Moët Hennessy Louis Vuitton.

We have 6 stores in Hong Kong locating at IFC Mall, Windsor House, K11 Art Mall, K11 Musea, APM and New Town Plaza.

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively.

It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day.

Together, we belong to something beautiful.

We are seeking a dynamic and passionate Retail Manager to join our Hong Kong Retail team.

Reporting to General Manager, he or she will take ownership of commercial management and strategic planning of the networks expansion while driving the entire retail team on achieving commercial objectives such as sales, shop profit, conversion rate, average basket size, IPT, service indicators, etc.

He or she will also be responsible to creating an enthusiastic store culture and successful sales environment focusing on our Sephora DNA and Sephora Experiences.

This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

You will shine here if you enjoy…

Sales & Shop Profit Management.

• Forecast, budget and manage sales budgets as well as the shop profit for each store

• Drive strategies and establish action plans needed to ensure maximum effectiveness in achieving short to long-term sales and profit objectives, with emphasis on store profitability, cost control, efficiency and store capability

• Promote and drive growth through continuous improvement and sharing of best practices

• Analyse business trends across sales within each store, region and the network on regular basis, and conduct deep-dive analysis on selected stores when needed

• Evaluate information related to sales, promotions and competitors whilst recommending strategies to target key areas that balance short-term return with sustainable growth

Operation Excellence

• Ensure Store Operations Manual are fully implemented in stores through education and reinforcement

• Revisit processes and procedures when needed to drive both operation efficiency and control

• Own the store audit process to evaluate the stores and devise action plans to sustain / improve operation excellence and audit score results as a key KPI

• Collaborate with retail managers across region for regional and global Best Practices sharing and ideas exchange

Customer Experience

• Focus on the customer’s omni experience to lead the beauty revolution and differentiate Sephora from other beauty retailers to drive customer obsession and loyalty

• Collaborate closely with the Marketing and E-Commerce teams to ensure consistency and seamless customer experience across in store and online

• Ensure the store casts are fully onboard and embrace the omni strategies of Sephora

• Cultivate an enjoyable shopping environment aligning to Sephora DNA.

• Incorporate innovations and technology advancement to enhance the in-store experience

• Ensure store maintenance is executed in timely and complete manner

Team Management and Development

• Be a coach to Store Managers in managing the stores to deliver KPIs as well as develop teams

• Develop, motivate and inspire the team with in-store observations, trend analysis and feedback

• Work with HR to identify, develop and retain key talents to become future Store Management Teams

• Partner with HR & Training to build and promote store culture aligning to Sephora DNA

Store Network Growth Strategies & Expansion.

• Support General Manager in evaluating existing network efficiency & profitability and future network potential

• Provide regular in-depth analysis of the over and under-performing stores and work with General Manager to improve the performance

• Keep up to date with our competitors and market, predict its evolution, and anticipate action steps to adapt to new tendencies or trends

• Lead and collaborate with other teams such as Construction, Project, IT, Merchandising, HR, Finance, Supply Chain and Marketing to open new stores within set timeline

We would love to hear from you if…

• You have a Bachelor Degree holder with minimum 8 years professional operation experience working in retail

• You preferably have beauty background but not a must

• You are passionate in customer service & beauty with strong attention to details

• You have excellent influential leadership style to lead, motivate, inspire and develop teams in achieving profits and operational excellence

• You are an excellent people builder with collaborative style

• You are operations-minded and hands-on with a readiness to spend time in stores to help store team to solve issues

• You are able to take up a Million-dollar project management to time, budget and high quality

• You have strong analytical skills and able to derive conclusion and actions from numbers / data

• You are result-oriented with proven ability to set KPIs to achieve sales and profitability targets

• You have good understanding of the big picture and mid to long term plan while keeping reactivity and agility in the short term

• You have excellent command of spoken and written Cantonese, Chinese and English

While at Sephora, you’ll find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

• Work that brings fulfillment.
  
  From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!

Required Skill Profession

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