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Urgent! Senior Officer / Officer, Customer Service Centre (Counter) Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc
Prudential’s purpose is to be partners for every life and protectors for every future.
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
This role will provide and process information in response to customers’ enquiries, concerns, and requests in day-to-day counter operation at Customer Service Centre effectively and efficiently.
Job Responsibilities:
Provide and process information by referring to operation systems, guidelines, digitalization, and applications in response to customers’ enquiries, concerns and requests about insurance products and services
Respond to customer feedback in a timely and professional manner to enhance customers’ satisfaction
Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing to uplift service standard
Communicate and coordinate with different functions/departments to maintain a harmonious relationship to enhance the operation efficiency and effectiveness
Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and handle compliant cases assign by supervisors / escalations from junior staff
Oversee and assess staff activities, providing guidance and immediate assistance to junior staff
Job Requirements:
Secondary education or above
Passed IIQE paper 1, 3 and 5
5 years of experience in Customer Service Operations
Good written/spoken English and Chinese (including Putonghua)
Good analytical and problem solving skills
Able and enjoy working with people of diverse backgrounds, with strong interpersonal skills
Highly organized self-starter, with the ability to meet tight deadlines
Able to work independently under pressure and deal with difficult situations in a friendly manner
Customer focused and result-oriented
Candidates with less experience may be considered as Officer
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Unlock Your Senior Officer Potential: Insight & Career Growth Guide
Real-time Senior Officer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Officer in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2483 jobs in Hong Kong and 1842 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Senior Officer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Prudential plc is currently hiring and seeking a Senior Officer / Officer, Customer Service Centre (Counter) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudential plc adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Officer / Officer, Customer Service Centre (Counter) Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Officer / Officer, Customer Service Centre (Counter) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Officer / Officer, Customer Service Centre (Counter) interview at Prudential plc, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prudential plc's products or services and be prepared to discuss how you can contribute to their success.
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