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Urgent! Senior Officer/ Officer, Client Service Delivery Job Opening In Hong Kong, Hong Kong – Now Hiring Sun Life
Job Description
:Responsible for ensuring all Customer Services activity is managed within agreed service level and turn-around-time (TAT) and to a high standard of service quality.
Deliver quality customer service and handle enquires or complaints through letters, telephone calls and emails, meeting targets set for speed, accuracy, quality, clarify and empathy, with minimal supervision.
Act as a key contact point for both internal and external customers and provide day-to-day administrative supports
At all times taking full ownership of any issues and enquiries.
Collect feedback and reflect customer needs and expectations to the Company.
Reviews reports and discusses team performance, achievements and opportunities with CS Manager and department head
Acts as a trainer in client service staff training, shares experiences on complicated inquiries/complaints and offers solutions to eliminate future calls
Open to support walk in / correspondence activities during peak periods and recommends work schedule and staffing
Design and update manual, procedures, documentation and reports of the system, their upcoming modifications and other related systems.
Perform ad-hoc projects as required
Qualifications
Passionate in client servicing
University graduated in any discipline
5 - 7 years in customer service
Sound knowledge of insurance industry with IIQE 1, 3 & 5 qualifications
Good spoken, written and typing of English & Chinese
Competent PC knowledge - Excel/Words/PPT/Access
Strong teamwork with a can-do attitude
Candidate with less experience will be considered as Officer
We offer attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Application forms and resume will be kept for a period of 24 months after completion of the recruitment process.
(All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
29/12/2025✨ Smart • Intelligent • Private • Secure
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Unlock Your Senior Officer Potential: Insight & Career Growth Guide
Real-time Senior Officer Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Officer in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2483 jobs in Hong Kong and 1842 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Senior Officer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sun Life is currently hiring and seeking a Senior Officer/ Officer, Client Service Delivery to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sun Life adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Officer/ Officer, Client Service Delivery Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Officer/ Officer, Client Service Delivery typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Officer/ Officer, Client Service Delivery interview at Sun Life, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sun Life's products or services and be prepared to discuss how you can contribute to their success.
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