Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Senior Manager, UX Researcher & Customer Journey Design.
Hong Kong Jobs Expertini

Urgent! Senior Manager, UX Researcher & Customer Journey Design Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc

Senior Manager, UX Researcher & Customer Journey Design



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Overview

This role is responsible for conducting user experience and market research to inform digital platform and service design.

This position focuses on hands-on research, synthesizing insights, and collaborating with cross-functional teams to improve digital experiences and customer journeys.

The role requires a strong understanding of both qualitative and quantitative research methods, with an emphasis on actionable insights that drive business and customer value.

Key Responsibilities

  • Plan and Execute Research: Design, conduct, and analyze qualitative and quantitative research studies, including user interviews, usability testing, surveys, field studies, and diary studies.
  • Research Operations: Support participant recruitment, research logistics, and documentation to ensure efficient and ethical research practices.
  • Synthesize Insights: Analyze behavioral data (e.g., analytics, tNPS, surveys) and qualitative findings to generate actionable insights and clear recommendations for product and design teams.
  • Persona & Journey Development: Develop and refine user personas and customer journey maps, ensuring a holistic understanding of customer needs and pain points across all touchpoints.
  • Usability Evaluation: Conduct heuristic evaluations, cognitive walkthroughs, and usability tests to identify friction points and recommend improvements.
  • Benchmarking & Best Practices: Monitor industry trends, competitor experiences, and UX best practices to inform research and design decisions.
  • Collaboration: Work closely with designers, business analysts, product owners, and operations teams to ensure research findings are integrated into product development and service delivery.
  • Cross-Functional Collaboration: Partner with designers, analysts, product owners, and operations to embed research insights into development and delivery.
  • Stakeholder Engagement: Present research findings and recommendations to stakeholders in a clear, compelling, and professional manner, adapting communication style for different audiences.
  • Continuous Improvement: Stay current with emerging UX research methodologies, tools, and technologies.
  • Required Qualifications

  • 8+ years of experience in user experience research, market research, or a related field.
  • Hands-on experience with qualitative and quantitative research methods (e.g., interviews, ethnography, usability studies, surveys, analytics).
  • Previous experience working with teams building customer- or agent-facing digital portals/apps.
  • Strong analytical skills; ability to interpret data and visualize insights.
  • Excellent verbal and written communication skills in English required; proficiency in at additional relevant language (e.g., Cantonese, Mandarin, Bahasa, Vietnamese) is preferred.
  • Experience working with diverse users and stakeholders, ideally in Southeast Asia or similar markets.
  • Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Market Research, or a related field.
  • Knowledge of the insurance industry
  • Desired Skills

  • Familiarity with data visualization tools (e.g., Power BI, Tableau) and analytics platforms (e.g., Mixpanel, Google Analytics).
  • Experience in customer journey mapping and digital user flow analysis.
  • Ability to manage multiple projects and deadlines.
  • Adaptable, self-motivated, and results-oriented.

  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Senior Manager Potential: Insight & Career Growth Guide


    • Real-time Senior Manager Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Manager in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4289 jobs in Hong Kong and 3197 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Senior Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Senior Manager, UX Researcher & Customer Journey Design Job?

      Great news! is currently hiring and seeking a Senior Manager, UX Researcher & Customer Journey Design to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudential plc adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Senior Manager, UX Researcher & Customer Journey Design Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Senior Manager, UX Researcher & Customer Journey Design?

      Key qualifications for Senior Manager, UX Researcher & Customer Journey Design typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Senior Manager, UX Researcher & Customer Journey Design?

      To improve your chances of getting hired for Senior Manager, UX Researcher & Customer Journey Design, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Senior Manager, UX Researcher & Customer Journey Design Job Success
      Prudential plc interview tips for Senior Manager, UX Researcher & Customer Journey Design

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Prudential plc's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Senior Manager, UX Researcher & Customer Journey Design interview at Prudential plc, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Prudential plc's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Senior Manager, UX Researcher & Customer Journey Design Positions

      Setting up job alerts for Senior Manager, UX Researcher & Customer Journey Design is easy with Hong Kong Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!