Your Role
Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaintsReview network performance (RAN and Core), monitor key metrics (KPI/KQI), and manage trouble ticketsDevelop and implement service quality improvement strategiesCollaborate with other Business Units to facilitate defining the selling strategy To Succeed in the Role
Bachelor's Degree in Engineering / IT / Communication / Customer Relationship Management or related disciplines with min.
10 years’ relevant working experienceExperience in RAN / Core performance management will be an advantageSelf-motivated and able to act as a team playerGood command in English, Cantonese and Mandarin Work Location: Hong Kong
We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus.
If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to , quoting your present and expected salary.