About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia.
FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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CONTEXT
Support governance related requirements for the Group and business units (BUs)Support the development of a forward-looking & aligned, group-wide distribution governance framework and approach across the Group and BUsPURPOSE
Provide effective support to GHDSG in ensuring appropriate distribution governance framework and approach is in placeSupport in providing guidance and coaching to Group teams and BUs, with an aim to improve sales quality and effectivenessKEY ACCOUNTABILITIES
Play a key role in compensation approvals and distribution governance
Conduct compensation review and approvals across BUs and channels, to ensure quality scheme design with business needs being metConduct governance document drafting, updating and maintenance, to support a more holistic distribution governance frameworkSupport the review of new M&A and/or distribution transactionsProvide other distribution governance supportDrive strategic projects
Driven & manage relevant strategic projects focusing on sales effectiveness and qualitySupport distribution risk monitoring
Support the establishment of distributor risk monitoring framework and approach, including agents’, agency leaders’ and 3rd party distributors’ risk rating & monitoring, through collaboration with Group teams and BUsSupport business quality monitoring including persistency and other key metrics (including early indicators), through collaboration with Group teams and BUsSupport and/or drive distribution risk and business quality related strategic projectsMaintain IRP tracking and monitoringSupport other regular and/or ad-hoc tracking and monitoring related to distribution quality, sales effectiveness and distributor risksSupport distribution performance management related matters
Participate in Monthly Sales & Proposition Dialogue with BUs and support on relevant Q&ASupport regular and/or ad-hoc reporting on distribution performanceQUALIFICATIONS / EXPERIENCE
Professional qualification in Actuarial Science or related disciplineMinimum 5 years of relevant working experience in life insurance industryExperience of working with BU distribution teams, channel management of business functions of similar size and complexity, preferably in multiple Asian countries in a fast-moving environment, with constructive working relationships relevant stakeholdersKNOWLEDGE & TECHNICAL SKILLS
Strong quantitative skillsFamiliarity with insurance, insurance digitisation products and processes are preferableStrong analytical and problem-solving skills, with ability to work with complex financial and business issuesAbility to clearly communicate ideas, concepts and results whether written and oralAttention to detail and good business partnering, interpersonal and stakeholder managementDemonstrated initiatives and commitment and ability to meet tough timelinesAble to handle multiple requests from various parties and multi taskEffective command of English, and preferably other languages relevant to FWD marketsAble to work in an evolving and dynamic environment and resilient to pressure