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Senior Manager, Customer Engagement Job Opening In Hong Kong, Hong Kong – Now Hiring Captar Partners


Job description

Our client is a well-established conglomerate with business in entertainment and hospitality sector.

To cope with their business need and ensure high their privilege customers can have an delighted customer journey, they are hiring a Senior Manager to lead a small team in managing the customer relationship, to ensure premium customer service are delivered and to enhance the customer engagement.


 
Interested parties are welcome to apply.



Responsibility
  • As a senior manager, you will be leading a team to implement mid to long term customer engagement strategy.
  • To understand customer behaviour, to drive for customer engagement, events participation and increasing the loyalty to the business in long run.
  • To ensure service delivery are meeting to standard and exceeding customer satisfaction.
  • To provide training to junior members on customer relationship building, to develop excellent customer journey.
  • Requirement
  • About 8 years of premium customer service experience or event marketing experience to high-net-worth customers or privilege customers from service sector (Eg. Hospitality, aviation, event management, PR, have added advantages)
  • Team leadership experience in leading a small customer service team
  • Customer centric – in-depth customer behaviour knowledge and experience
  • Strong business acumen in driving customer engagement, customer satisfaction, customer loyalty for business growth and events enrollment.
  • Presentable, excellent interpersonal skills and problem service skills.
  • Effective communication skills to communicate with various departments for coordination.

    (marketing, catering, operation, etcs)
  • Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Captar Partners adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

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