About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia.
FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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PURPOSE
Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope.Experience with databases like MySQL, SQL Server and other data storage solutions.Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework.Serve as a bridge between business stakeholders and technology teams, focusing on customer and operationsStrong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience.Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points.Analyze existing systems and workflows to identify gaps and improvement opportunitiesDocument detailed technical requirements and non-functional specificationsEnsure alignment between business goals and technical solutionsConduct end-to-end assessments of the system lifecycle—from notification to paymentMap stakeholder roles, regulatory controls, and technology touchpoints within each stepIdentify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiencyKEY ACCOUNTAIBILITIES
Analyze current systems and gather requirements to support modernization effortsImprove operational efficiency, compliance, and customer experienceIdentify and mitigate risks associated with releasing technical issues into production.Prevent reputational damage and financial impact due to system defectsAlign auto-testing strategies with business objectivesCollaborate with DevOps, developers, Group IT, and business unitsChair defect meeting with developers on the high priority issues and provide support to resolve the problems.To participate in UAT, regression, and exploratory testing on web and mobile platforms.Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman.Ensure compliance with QA standards and audit requirements.Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems.Engage with cross-functional teams including risk, AML, QC etc.Participate in Agile ceremonies, contribute to backlog grooming, and sprint planningConducting gap analysis and proposing process improvementsUnderstand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstratedPerform knowledge transfer to other teammates or vendors throughout the full-life cycle of application developmentQUALIFICATIONS / EXPERIENCE
Bachelor’s degree or above in Computer Science or related fieldAt least 10 yearsand above experience as a technical analyst with in-depth business knowledgeExperience in multi country market implementationExperience with multi-location, multi-country product launch environmentsExperience in CICD & Agile work managementKNOWLEDGE & TECHNICAL SKILLS
Strong technical background in distributed technologiesStructured decision making and problem-solving skillsStrong understanding of insurance claims systems and data flowsExposure to API testing tools like PostmanFamiliarity with SQL for backend validation and data integrity checksSQL for backend validation and data integrity checksAPI testing and microservices architecture (e.g., AWS, Kafka)Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)Familiarity with insurance data platforms such as Life-Asia and Group-Asia.Payment processingRegulatory compliance checkpointsUnderstanding of Hong Kong-specific insurance regulationsMap current and future-state processesExperience with non-functional testing like web product security, page accessibility and client-side page speedFamiliarity with mobile operating systems like iOS, AndroidAbility to handle multiple tasks simultaneouslyAbility to work in a fast-paced environment with minimal supervisionSense of ownership and pride in performanceCritical thinker and problem-solving skillsEfficient and effective time-management skillsStrong relationship development and management skills.Ability to manage teams on a day-to-day basis.Excellent stakeholder management, particularly managing expectations.