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Urgent! Senior IT Service Manager (HKT1703291512) Job Opening In pedder street central hk – Now Hiring PEOBASE Ltd

Senior IT Service Manager (HKT1703291512)



Job description

Responsibilities

  • To drive and define process improvement and motivate and lead the team by analyzing systematic issues and implementing solutions to challenging problems.
  • Development and leadership of both relationship and technical account managers to maintain high level of customer satisfaction and working closely with Sales team to increase new opportunities with existing clients.
  • Conducting service reviews with customer to identify the satisfactory level and opening of new opportunities for the organization.
  • Solving complex customer service issues and proactively heading off negative service trends.
  • Develop performance matrix to drive and measure team’s performance (Set KPI)
  • Carrying out supervisory responsibilities in accordance with company department policies and procedures; additional responsibilities including recruitment, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees and effective conflict resolution.
  • Identify, drive, and prioritize the development and rollout of functions / tools to streamline service management needs.
  • Respond to emergency or crisis situations and work with colleagues to implement temporary and long terms solutions.
  • Keeping abreast developments and changes in customer service field by reading pertinent journals, attending meetings and courses.
  • Collecting and analyzing of data or statistics to identify the customer satisfactory level of the services provided and ensuring service quality in accordance with the agreed service level targets.
  • Develop Culture for customer experience
  • Upselling
  • Requirements

  • Degree Holder
  • 10+ years customer service experience in IT / Telecom industry and at least 5+ years of team management experience.
  • Experience in supporting and expanding enterprise customers & creating service/support strategies across the varied business cultures in APAC.
  • Operations and organization skills in implementing and driving best practices in multi-office cross-functional organizations.
  • Significant experience in technology, with demonstrated aptitude for technology at business and technical level.
  • Strong organization and analytical skills.
  • Outstanding interpersonal skills.
  • Strong written and verbal communication skills, in both Mandarin/ Cantonese and English.
  • Successful track record of working and influencing matrixes organizations.
  • Our Client


    One of the Global network service provider hat provides network/internet security solutions, is now seeking a Senior Service Manager to join their energetic team in Hong Kong.



    Required Skill Profession

    Operations Specialties Managers



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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PEOBASE Ltd adheres to the cultural norms as outlined by Expertini.

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      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
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      PEOBASE Ltd interview tips for Senior IT Service Manager (HKT1703291512)

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