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Urgent! Senior Executive/Executive, Customer Service Operations. Job Opening In hong kong hk hk – Now Hiring PCCW

Senior Executive/Executive, Customer Service Operations.



Job description

Senior Executive/Executive, Customer Service Operations

Responsibilities

  • Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
  • Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery.

    Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes.

  • Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
  • Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.
  • Support cross-departmental efforts in handling and resolving customer inquiries or complaints efficiently using integrated systems to enhance service delivery.
  • Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations, utilizing software tools to streamline processes and improve efficiency.
  • Handle ad-hoc projects as assigned.
  •  

    Requirements

  • Diploma holder.

    Fresh graduates are welcome
  • Experience in customer service, MPF administration, or a related field is preferred but not mandatory.

    Familiarity with CRM systems or setting up one would be an advantage.
  • Strong communication skills, with the ability to convey complex information clearly and professionally.
  • A customer-centric mindset with a proactive approach to problem-solving.
  • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
  • Team player with the ability to collaborate effectively across departments.

  • Required Skill Profession

    Supervisors Of Office And Administrative Support Workers



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