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Urgent! Senior Executive/ Executive, Quality Assurance. Job Opening In hong kong hk hk – Now Hiring PCCW

Senior Executive/ Executive, Quality Assurance.



Job description

Senior Executive/ Executive, Quality Assurance

Key Responsibilities



• Utilize digital tools to monitor and optimize pension administration processes, ensuring compliance with regulatory requirements and service delivery standards.

• Support the design and implementation of a tech-driven quality control framework, leveraging data analytics and process automation to enhance operational efficiency.

• Investigate and resolve customer complaints and operational incidents using advanced problem-solving techniques and digital solutions, while preparing comprehensive reports for stakeholders.

• Lead and execute User Acceptance Testing (UAT) for system enhancements, ensuring seamless integration of new technologies and platforms.

• Collaborate with cross-functional teams to support trustee onboarding and data migration projects, ensuring data accuracy and system reliability.

• Continuously review and update procedures and guidelines, incorporating fintech innovations to improve quality management, complaint resolution, and regulatory reporting.

• Take ownership of ad-hoc projects, exploring innovative solutions to drive process improvements and operational excellence.

Requirements



• Bachelor’s degree or equivalent education.

• 2-4 years of experience in pension administration, with at least 1 year of experience in internal control or quality control monitoring preferred.

• A fintech mindset with a strong interest in leveraging technology to solve problems and improve processes.

• Proficiency in digital tools and platforms, with advanced skills in MS PowerPoint, Excel, and Word.

Experience with data analytics tools is a plus.

• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a fast-paced, tech-driven environment.

• Proficiency in both spoken and written English and Chinese at a business level.

• Fresh graduates or candidates with less experience but a demonstrated passion for fintech and quality assurance will be considered for the Executive, Quality Assurance position.


Required Skill Profession

Operations Specialties Managers



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