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Urgent! Senior Executive/ Executive, Quality Assurance. Job Opening In hong kong hk hk – Now Hiring PCCW
Senior Executive/ Executive, Quality Assurance
Key Responsibilities
• Utilize digital tools to monitor and optimize pension administration processes, ensuring compliance with regulatory requirements and service delivery standards.
• Support the design and implementation of a tech-driven quality control framework, leveraging data analytics and process automation to enhance operational efficiency.
• Investigate and resolve customer complaints and operational incidents using advanced problem-solving techniques and digital solutions, while preparing comprehensive reports for stakeholders.
• Lead and execute User Acceptance Testing (UAT) for system enhancements, ensuring seamless integration of new technologies and platforms.
• Collaborate with cross-functional teams to support trustee onboarding and data migration projects, ensuring data accuracy and system reliability.
• Continuously review and update procedures and guidelines, incorporating fintech innovations to improve quality management, complaint resolution, and regulatory reporting.
• Take ownership of ad-hoc projects, exploring innovative solutions to drive process improvements and operational excellence.
Requirements
• Bachelor’s degree or equivalent education.
• 2-4 years of experience in pension administration, with at least 1 year of experience in internal control or quality control monitoring preferred.
• A fintech mindset with a strong interest in leveraging technology to solve problems and improve processes.
• Proficiency in digital tools and platforms, with advanced skills in MS PowerPoint, Excel, and Word.
Experience with data analytics tools is a plus.
• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a fast-paced, tech-driven environment.
• Proficiency in both spoken and written English and Chinese at a business level.
• Fresh graduates or candidates with less experience but a demonstrated passion for fintech and quality assurance will be considered for the Executive, Quality Assurance position.
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Unlock Your Senior Executive Potential: Insight & Career Growth Guide
Real-time Senior Executive Jobs Trends in hong kong hk, hk, Hong Kong (Graphical Representation)
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Great news! PCCW is currently hiring and seeking a Senior Executive/ Executive, Quality Assurance. to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PCCW adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Executive/ Executive, Quality Assurance. Jobs Hong Kong varies, but the pay scale is rated "Standard" in hong kong hk hk. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Executive/ Executive, Quality Assurance. typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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