Senior Engineer/ Engineer, Service Field

Job description

**Date Posted:**

2023-06-20
**Country:**

Hong Kong
**Location:**

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong

**Job Descriptions**

**Service Field**

+ Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
+ Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
+ Follow up on repair works completion to achieve continual operations.
+ Closely monitor lift & escalator performance and timely respond to breakdowns.
+ Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
+ Prepare trouble shoot analysis / incident investigation reports as required.
+ Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
+ Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
+ Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

**We are looking for:**

+ Bachelor’s degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
+ Self-starter, eager and fast to learn.
+ Enjoys being challenged, comfortable with conflict & change.
+ Excellent interpersonal, communication, analytical and problem-solving skills.
+ Good command of spoken and written English and Chinese.
+ Good computer skills including Word, Excel and PowerPoint.
+ Positive attitude and passionate for professional development.
+ Effective individual contributor with ability to work well in team.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate.

(*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: http://www.otis.com/

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes.

All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (https://www.otis.com/en/hk/job-applicant/) (ii) Terms of Use (https://www.otis.com/zh/hk/terms-of-use) , (iii) Otis Job Applicant Privacy Policy (https://www.otis.com/zh/hk/job-applicant%20) .

If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.

We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.



We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people.

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

**_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _careers@otis.com_ _._

**Privacy Policy and Terms:**

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Required Skill Profession

Other General