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Urgent! Senior Design Research and Enablement Manager - Hang Seng Bank (HK) Job Opening In Hong Kong, Hong Kong – Now Hiring HSBC Global Services Limited
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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Principal responsibilities
Be responsible and accountable for leading, driving and growing the Design Research and Facilitation discipline for the bank
Advocate of customer insights generation, best practices including interacting with key stakeholders.
Champion prioritization of customer-centric product enhancements based on research and analysis to help define the strategy and product road map for the team
Provide product vision from a holistic point of view by connecting research and as well as different teams to rethink their current perspective to deliver best in class experience for our customers
Facilitate and collaborate with different stakeholders to help them understand the root of their problem to shape products vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
Drive strategic initiatives in partnership with design leadership to connect the dots across the organization and diplomatically navigate challenges
Guide team members on research from an end to end perspective
Define better research processes to allow the team to run research projects efficiently and effectively
Nurture an inclusive atmosphere that encourages collaboration between teams with constructive feedback
Coach, mentor and elevate team members to shape the way of working and create a space for each team member to grow
Manage external vendor relationship, to ensure deliverable are consistent and up to design research / UIUX design standards
Champion Design Operations excellence and continuously refine operational best practices, strengthen feedback and learning loops, devise and lead the implementation of our long-term design operations strategy
Define, evolve and advocate for new tools and operationalise our processes, tools, and practices
Qualifications
8+ years of relevant experience in research and UX related fields
3+ years of experience managing a team of researchers and operation managers
Be able to demonstrate how research help business address their needs while advocating for customers and be able to balance different stakeholder needs
Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
Great storyteller and communicator, able to speak fluently to business people, designers, engineers, and other stakeholders, convey insights and actions to senior business stakeholders, including the C-suite.
Fluent in spoken and written English, Cantonese and Mandarin
Expert understanding of research, workshop and facilitation methodologies and framework such as user-centered design methods, individual and group interviews, diary studies, direct observation, usability testing, etc
Have deep understanding of design principles, trends and working knowledge of design and prototype tools
Able to demonstrate critical thinking beyond business requests, show strong analytical and problem solving skills
Be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work.
Experience in working and managing external research vendors and managing projects
Great sense of ownership; take responsibility to assure quality by reviewing and evaluating team’s work regularly.
You’ll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence.
Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
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Unlock Your Senior Design Potential: Insight & Career Growth Guide
Real-time Senior Design Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Design in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1950 jobs in Hong Kong and 1439 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Senior Design roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSBC Global Services Limited is currently hiring and seeking a Senior Design Research and Enablement Manager Hang Seng Bank (HK) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC Global Services Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Design Research and Enablement Manager Hang Seng Bank (HK) Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Design Research and Enablement Manager Hang Seng Bank (HK) typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Design Research and Enablement Manager Hang Seng Bank (HK) interview at HSBC Global Services Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSBC Global Services Limited's products or services and be prepared to discuss how you can contribute to their success.
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