Senior Customer Service Representative, Customer Engagement Team

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Great news! Manulife is currently hiring and seeking a Senior Customer Service Representative, Customer Engagement Team to join their team. Feel free to download the job details.

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Manulife adheres to the cultural norms as outlined by Expertini.

• 1. Independence
• 2. Loyalty
• 3. Impartiality
• 4. Integrity
• 5. Accountability
• 6. Respect for human rights
• 7. Obeying Hong Kong laws and regulations

The average salary range for a Senior Customer Service Representative, Customer Engagement Team Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

Key qualifications for Senior Customer Service Representative, Customer Engagement Team typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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Here are some tips to help you prepare for and ace your job interview:

• Research: Learn about the Manulife's mission, values, products, and the specific job requirements and get further information about
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• Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
• Dress Professionally: Choose attire appropriate for the company culture.
• Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
• Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

• Be Punctual: Arrive on time to demonstrate professionalism and respect.
• Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
• Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
• Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
• Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
• Follow Up: Send a thank-you email to the interviewer within 24 hours.

• Be Yourself: Let your personality shine through while maintaining professionalism.
• Be Honest: Don't exaggerate your skills or experience.
• Be Positive: Focus on your strengths and accomplishments.
• Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
• Turn Off Phone: Avoid distractions during the interview.

To prepare for your Senior Customer Service Representative, Customer Engagement Team interview at Manulife, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Manulife's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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