Urgent! Senior Client Service Manager, Assistant Vice President Job Opening In Hong Kong, Hong Kong – Now Hiring State Street
Who we are looking for
We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager.
This is a client facing role, and acts as the key contact point for a group of clients As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter experts within State Street locally or across locations.
The Client Services Manager is expected to interact with all levels of professionals both internally & externally.
Therefore, exceptional interpersonal and communication skills are required.
The role needs to take ownership for ensuring the client experience in dealing with the client service team is positive, their queries can be addressed quickly and they have timely line of site on all open items.
The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate resolution of client change requests to appropriately meet client expectations.
The role will be responsible for managing a team, which includes work allocation, prioritization, performance management and project delivery.
Why this role is important to us
You will be joining the Client Service function under State Street Investment Services, Hong Kong.
State Street’s Investment Services business provides a full range of custody, accounting, fund administration, risk and performance analytics, reporting, and related services for public and alternative assets, as well as multi asset-class investments.
We are an essential partner to global investment and wealth managers, asset owners, official institutions, and central banks, providing critical infrastructure and expertise to help our clients streamline their operating models, harness data to make better-informed investment decisions, and seize growth opportunities in ever-changing market environments.
Our combination of consistency and creativity is what helps our clients face the future with confidence that allows us to deliver a comprehensive, holistic approach to each client relationship.
It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
What you will be responsible for
As Client Service Manager, you will:
Proactive Client Engagement aided at retaining the client and improving client satisfaction scores
Ensure Engagement model is in place and adhered to including ensuring structured client engagement forums are in place with agendas and materials sent well in advance of the meetings
Deliver best practice sharing sessions with the client ensuring they are aware of developments and improvements made within the organization.
Facilitate Product training sessions where appropriate
Operate using a proactive approach with clients (reach out rather than respond)
Ensure there is regular status reporting of open items/current activities available to the client
Look at client satisfaction scores and have a plan in place designed to have a positive impact.
Focus on the client governance aspects of the servicing model including but not limited to
Conduct Due Diligence sessions and presentation materials
Hold service level meetings with the client including the delivery of KPI information.
Leverage KPI Reporting and other Dashboards to proactively oversee activity happening across the clients funds and work within internal teams to address any anomalies in performance.
Drive know the client sessions and ensure Client/Product profiles are in place and current.
Transforming the way we support our clients as they evolve
Play a key co-ordination role bringing together project plans and current status for fund activity such as
Fund openings, closures and transitions
New fund structures and Restructures
New products
Help drive internally within State Street any client strategic initiatives that will have a direct impact on how we will interact with the client (vendor changes, technology changes, operating model changes)
Drive continuous improvement across the operating model for client
Stay abreast of transformation change within the organization (Technology, product, process) and be in a position to have a high level discussion with the client on these changes/developments.
What we value
Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
Experiences in different fund vehicles such as SFC authorized funds, ETFs, private funds, OFCs, etc.
Solid knowledge in asset servicing business including custody and fund administration
Strong analytical capability and problem management skills
Ability to comprehend client requirements and find solutions
Effective communicator (Proficient written and oral communication including presentations)
Highest level of integrity and ethics
Education & Preferred Qualifications
University Graduate
12+ years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure client services
Possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience
Strong verbal & written communication, interpersonal, analytical and time management skills
Strong team player, self-motivated, ability to work effectively and autonomously
Effective problem solving
Strong English and Chinese (both Cantonese and Mandarin) language fluency
Previous financial services experience and market knowledge are essential
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.
We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most.
Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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Great news! State Street is currently hiring and seeking a Senior Client Service Manager, Assistant Vice President to join their team. Feel free to download the job details.
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