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Urgent! Senior Client Change Manager, Markets & Securities Services Job Opening In Hong Kong, Hong Kong – Now Hiring HSBC Global Services Limited
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions.
Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance.
Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high calibre professional to join our team as a Senior Client Change Manager.
Principal Responsibilities
Role Purpose
The Client Change Management team provide dedicated support to key clients in response to Client Initiated Change Requests.
The Senior Manager role will be accountable for the overall portfolio of change including prioritisation, planning and delivery a body of client changes for his/her assigned SSv clients, as well as the management of the team members.
In this role you will
Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client
Plan and control the change request delivery process using agile approaches, across internal SSv teams
Manage and ensure consistent approach for the change request process across platforms.
Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost effective manner
Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring
Produce and track key Change MI and KPIs across all within the CCM team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes.
Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle
Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production.
Build key relationships with internal SSv stakeholders, ensuring that CCM team is aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project
Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes.
Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services
Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour.
Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors
To be successful you will need
Extensive experience in Client facing role/ industry operating at a senior level
Experience in a Fund Administration, Transfer Agency, Custody or Investment Management field is essential, with proven experience and understanding of a complex Operations environment including current mandatory regulations
Disciplined project management professional with demonstrable experience in the management of multiple parallel projects (small – medium) and the application of robust governance standards, including management of cost.
Familiarity with project management approaches, tools and phases of the project lifecycle.
Familiarity with project management approaches, tools and phases of the project lifecycle
Experience managing, negotiating and influencing external clients and stakeholder including regulators.
Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business
Understanding of Value Stream/ product ownership model
Experience of leading teams, supporting team development, capability uplift and performance management.
Management of client facing and project management / delivery teams
Experience of benefits identification, modelling and management techniques
Strong business requirements management and testing awareness.
A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Unlock Your Senior Client Potential: Insight & Career Growth Guide
Real-time Senior Client Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Senior Client in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2049 jobs in Hong Kong and 1521 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Senior Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSBC Global Services Limited is currently hiring and seeking a Senior Client Change Manager, Markets & Securities Services to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC Global Services Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Senior Client Change Manager, Markets & Securities Services Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Senior Client Change Manager, Markets & Securities Services typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Senior Client Change Manager, Markets & Securities Services interview at HSBC Global Services Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HSBC Global Services Limited's products or services and be prepared to discuss how you can contribute to their success.
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