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Urgent! Salesforce and Service Planning Manager (Customer Contact Centre) - Hang Seng Bank (HK) Job Opening In Mongkok – Now Hiring HSBC
Salesforce and Service Planning Manager (Customer Contact Centre) - Hang Seng Bank (HK)
Brand: Hang Seng Bank
Area of Interest: Call Centre
Location:
Mongkok, Kowloon, HK
Work style: Hybrid Worker
Date: 22 Oct 2025
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be.
Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.
Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join Team asCCC Salesforce & Service Planning Manager, reporting to Head of Sales and Service Performance Management.
Principal responsibilities
+ Implementation of resources optimization processes and closely work with frontline teams in maintaining the best possible service level
+ Work with workforce management team on rostering, scheduling and real time monitoring for effective planning and management of contact centre resources and support functions in aligning with Group service level standard
+ Conduct review and analysis on service level and resources performance and propose improvement or recommendation
+ Identify and share continuous improvement ideas for effective streamlining and resource optimization
+ Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements
Requirements
+ University degree in Business Administration, Finance or related disciplines
+ Proven experience in banking industry, with knowledge to Contact Centre workforce management an advantage
+ Attentive to details, independent, sensible and assertive to negotiate with different stakeholders
+ Excellent decision making and problem-solving ability
+ Good knowledge of computer applications including MS Excel and PowerPoint
You’ll achieve more when you join Hang Seng Bank Limited.
www.hangseng.com/careers
https://www.linkedin.com/company/hang-seng-bank
Hang Seng is committed to service excellence.
Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
✨ Smart • Intelligent • Private • Secure
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Unlock Your Salesforce and Potential: Insight & Career Growth Guide
Real-time Salesforce and Jobs Trends in Mongkok, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Salesforce and in Mongkok, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 594 jobs in Hong Kong and 12 jobs in Mongkok. This comprehensive analysis highlights market share and opportunities for professionals in Salesforce and roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HSBC is currently hiring and seeking a Salesforce and Service Planning Manager (Customer Contact Centre) Hang Seng Bank (HK) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Salesforce and Service Planning Manager (Customer Contact Centre) Hang Seng Bank (HK) Jobs Mongkok.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Salesforce and Service Planning Manager (Customer Contact Centre) Hang Seng Bank (HK) Jobs Hong Kong varies, but the pay scale is rated "Standard" in Mongkok. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Salesforce and Service Planning Manager (Customer Contact Centre) Hang Seng Bank (HK) interview at HSBC, research the company, understand the job requirements, and practice common interview questions.
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