Job Description:
Retention and Support Manager
Location: Hong Kong
Permanent
Full time
Hybrid working
We make health happen:
Job Purpose:
The role will support the Private Client Managers (PCM) in their continual development focusing on all aspects of their role including technical skills and soft skills.
They will carry out internal quality assessments primarily focusing on soft skills, sales techniques and objection handling and will also be the ‘go to’ member of the team for queries relating to day to day procedures and best practice.
They will be a role model for how we engage with our customers, always demonstrating excellent customer care and empathy and day-to-day model for Bupa’s values.
The Team leader will be also serving as first point of escalation for customer and partner complaints.
In addition to carrying qquality monitoring and coaching, the Team leader will be accountable for identifying and producing a Skills Gap Analysis for both teams.
With this data an effective partnership should be built with the L&D (Learning & Development) Team to feed the outcome into them and produce an action plan built to close gaps identified
This role will also manage portfolio of renewals and ensure that their own and team’s financial goals are met.
How you’ll help us make health happen:
Key Skills/Qualifications needed for this role:
Why Bupa?
Bupa Global is the international health insurance division of Bupa.
We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Time Type:
Full timeJob Area:
Locations:
The Quayside