This role is responsible for stores’ commercial performance by increasing its turnover and maximizing profitability, act like a business owner being the main link between the store teams and the corporate teams.
Focus will be on flawless execution of the customer experience.
This position is responsible for execution of high business standard and strategies developed by the Brand, propose and implement retail strategies within the market.
Main Responsibilities:
Store Management:
Managing retail operation.
Ensure business performance and development of Delvaux Stores in national-wide.
Promote best practices and training of the staffs.In charge and supervising all retail daily operation to ensure smooth operation.Ensure the annual achievement of KPI (CRM, Conversion, UPT, SPT).
Provide feedback, coaching and direction on performance improvement of sales team.Provide weekly and monthly qualitative and quantitative sales feedback to the CEO, SAPAC; and work with store leaders on the sales improvement plan.Ensure merchandise to be in top condition, work on procedures to prevent any stock lost or counterfeit product in the store.Oversee the after sales service support (ASS), ensuring highest level of customer satisfaction through efficient handling of cases and complaints.Responsible for store openings and relocations.Responsible for store staff recruitment, and ensure proper growth among all retail staffs.Developing CRM tools and organizing in store events to build brand awareness.Plan and execute Client Experience program and to ensure top scores are obtained in Develop close relationship with Landlord’s teamStrong connection with relevant third party to attract high potential prospects Training & Coaching:
Work closely with HQ to obtain training support and execute locally to enhance customer service and product presentation.
Ensure all training tools provided are used at the store level.Coach and mentor Store Managers/ Store In charge: Serve as a role model, develop managerial skills, promote staff development & teambuilding, and support a constant feedback culture and delegation of responsibilities. Merchandising:
Constant feedback on product quality, market trend, price position to enhance product development.Inventory management to ensure a healthy stock level in each of stores; propose inter-store transfer based on sales trend.Work closely with Merchandising Manager to ensure an efficient assortment during each buying session of new collection. Visual Merchandising:
Ensure stores up hold VM standards and present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and is reflective of brand’s corporate direction. Finance
Develop financial and commercial target (Budget and Revised Budget)Responsible for retail division P&LResponsible in providing business analysis & presentations for internal and external meetingsReview market trend and competition Marketing / Communication
Work closely with the Mark/ Comm department to develop and implement effective marketing strategy for Brand awareness, Client’s recruitment and sales efficiency Requirement:
Bachelor Degree or above in business management fieldAt least 10 years of retail management experience with a strong understanding of KPI’s and multi-unit management in Fashion and Luxury industry Empathetic, positive, result-oriented and with an entrepreneurial spirit with leadership capabilities, to develop the businessGood team playerAttention to details and be able to manage time efficiently with good project management abilityResourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basisGood communication skill (best to comprehend Mandarin and Cantonese), strong spoken and written EnglishBe able to travel frequently