Receptionist, General Administration Department (12 Months Fixed Term Contract)

Job description

**Do you want your voice heard and your actions to count?**



Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups.

Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.



With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.



Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.



MUFG Bank in Hong Kong is seeking a receptionist to join their General Administration Department on a 12-month fixed term contract.

This is an exceptional opportunity for you to become the welcoming face of a respected business, where your interpersonal skills and commitment to providing outstanding guest services will be highly valued.

The role offers a supportive environment with opportunities for professional growth, comprehensive training, and exposure to a diverse network of colleagues.

You will enjoy flexible working arrangements and be part of a team that values collaboration, dependability, and inclusivity.

If you are passionate about creating positive first impressions and thrive in environments where attention to detail and empathy are celebrated, this position will allow you to shine while contributing meaningfully to the daily operations of a reputable organisation.



+ Join a well-established organisation in Hong Kong as the first point of contact for visitors, ensuring every guest feels welcomed and supported from the moment they arrive.

+ Benefit from ongoing training opportunities designed to enhance your administrative skills and help you grow within a collaborative and inclusive team environment.

+ Enjoy flexible working arrangements and work alongside knowledgeable professionals who value teamwork, reliability, and interpersonal connections.



**What you'll do:**



As Receptionist within the General Administration Department on a 12-month fixed term contract, you will play a pivotal role in shaping the experience of every visitor who enters the office.

Your day-to-day responsibilities will centre around creating a warm, professional environment at reception while supporting various administrative functions that keep operations running smoothly.

From greeting guests with genuine warmth to managing phone calls with clarity and courtesy, your ability to connect with people will set the tone for positive interactions throughout the workplace.

You’ll also take pride in maintaining an organised reception area that reflects high standards of hospitality.

Beyond front-of-house duties, you’ll contribute behind the scenes by handling mail distribution, preparing outgoing correspondence, managing pantry inventories, settling invoices related to office supplies, and assisting management with ad hoc tasks.

Success in this role comes from your attention to detail, empathetic approach when resolving issues or complaints, adaptability in responding to unexpected situations calmly, and your commitment to supporting colleagues across departments.



+ Warmly greet all visitors upon arrival, ensuring they feel comfortable and directing them efficiently to the appropriate meeting rooms.

+ Serve tea and refreshments to management and guests with care and attention to detail, fostering a pleasant atmosphere.

+ Address any visitor complaints or issues promptly, demonstrating empathy and professionalism at all times.

+ Answer, screen, and forward incoming phone calls while providing accurate information about the organisation when required.

+ Handle inquiries from both internal staff and external contacts, ensuring responses are polite, clear, and helpful.

+ Perform essential clerical duties such as filing, photocopying, and faxing to support smooth office operations.

+ Maintain an organised reception area that reflects the company’s commitment to professionalism and hospitality.

+ Manage invoices related to pantry supplies and other office expenses with accuracy and timeliness.

+ Receive mail and deliveries efficiently, distributing them appropriately throughout the office.

+ Prepare outgoing mail and coordinate courier services to ensure timely dispatches.

+ Monitor inventory stock for pantries and necessary supplies, conducting regular checks and replenishing items as needed.

+ Assist with additional administrative tasks as requested by management, demonstrating flexibility and willingness to support the wider team.



**What you bring:**



To excel as Receptionist within the General Administration Department on this fixed term contract, your proven experience in customer-facing roles will be invaluable.

Your background may include previous positions as a receptionist or administrator where you demonstrated reliability in managing front desk operations.

Your proficiency with Microsoft Office applications ensures you can handle documentation tasks seamlessly while your familiarity with office equipment supports efficient workflow.

Communication skills—both verbal and written—are crucial for engaging positively with visitors from diverse backgrounds as well as internal teams.

Your ability to empathise with others allows you to resolve concerns thoughtfully while maintaining composure during busy periods.

A professional appearance paired with an approachable attitude will make guests feel welcome instantly.

Above all, your commitment to supporting colleagues through collaborative efforts sets you apart as someone who thrives in communal environments where teamwork is valued.



+ High school diploma or equivalent is required; further qualifications in Office Administration are considered advantageous for this role.

+ Previous experience working as a receptionist or in an administrative capacity is preferred but not mandatory if you possess strong interpersonal skills.

+ Proficiency in Microsoft Office Suite (including Word, Excel, Outlook) is essential for managing daily tasks efficiently.

+ Familiarity with common office equipment such as printers will help you perform clerical duties effectively.

+ Excellent verbal and written communication skills in both English and Cantonese are necessary for interacting with visitors and colleagues alike.

+ Good interpersonal abilities enable you to build rapport quickly with guests while collaborating harmoniously within your team.

+ Efficient time management skills allow you to prioritise multiple tasks without compromising quality or service standards.

+ Professionalism in handling customer inquiries or complaints ensures every interaction is resolved considerately.

+ Calmness under pressure helps you manage unexpected situations smoothly without disrupting workflow.

+ Maintaining a polished appearance and courteous demeanour at all times reinforces the organisation’s reputation for hospitality.



Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer.

We view our employees as our key assets as they are fundamental to our long-term growth and success.

MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.



At MUFG, our colleagues are our greatest assets.

Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative.

They reflect who we are, who we want to be and what we expect from one another.

We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!



**Our Culture Principles**



+ Client Centric

+ People Focused

+ Listen Up. Speak Up.

+ Innovate & Simplify

+ Own & Execute

Required Skill Profession

Other General