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Policy Serving Officer Job Opening In hong kong, Hong Kong – Now Hiring AXA Group


Job description

Responsibilities:

  • Prepare Policy Documents, issue Billing with planned service standard
  • Assist in handling quality inquiry to internal departments and resolve daily operation issues and follow up to meet customers’ expectation
  • Prepare the Management and Financial reports 
  • Participate in projects as assign and perform UAT
  • Ensure quality work output and accuracy
  • Qualifications:

  • At least 3 years’ relevant work experience, preferable in EB policy administration
  • University degree of any discipline
  • Responsible, organized, structured and able to work independently under pressure
  • Excellent communication and interpersonal skills
  • Good customer service skills
  • Good PC skills including Word and Excel
  • Good command of both spoken and written English and Chinese
  • About AXA Hong Kong and Macau

    AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide.

    Our purpose is to act for human progress by protecting what matters.

    As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance.

    We are the largest General Insurance provider and a major Health and Employee Benefits provider.

    Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve.

    At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.

    We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community.

    We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research.

    Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations.

    We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

    AXA is an equal opportunity employer.

    We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

    Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

    Required Skill Profession

    Law Enforcement Workers


    • Job Details

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    Unlock Your Policy Serving Potential: Insight & Career Growth Guide


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    22 Jobs in Hong Kong
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    15 Jobs in Hong Kong
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    Download Policy Serving Jobs Trends in Hong Kong and Hong Kong

    Are You Looking for Policy Serving Officer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AXA Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

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    What Are the Key Qualifications for Policy Serving Officer?

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