Job Overview
Category
Business Operations Specialists
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Job Description
Job Scopes
Support quality assurance activities and ensure adherence to service standardsAssist with backend administration and coordination across teamsMonitor call centre metrics and share insights to identify service gapsUphold process compliance and guide staff to maintain high performanceHelp prepare internal reports and presentations for leadership updatesOccasionally travel to Guangzhou for team collaboration and operational alignmentOther special tasks as assigned from Manager Job requirements
University graduate or at least diploma level with Call Centre ExperienceOver 4 years of relevant call centre operations management experience, with solid backend support experienceStrong organizational and communication skillsComfortable working with call data and able to suggest service improvementsProficient in Microsoft Office, especially Excel skillGood in Cantonese, Mandarin, and English
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