You will work with the operations manager to manage the pension schemes which include schemes administration, customer servicing, accounting, auditing, preparation of statistics and management reports.
The Role
Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards Serve as primary, daily contact to clients on delivery of services. Respond to and resolve complex issues, including those escalated by the team member Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met Promote and provide training, coaching and mentoring to ensure staff are continuously developed Participate in process and technology transformation programs if needed Create a culture of continuous review and improvement across people, process and technology Positively represent the administration function to both internal and external senior stakeholders Retain existing business