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Urgent! Payment - Client Services Analyst Job Opening In Hong Kong, Hong Kong – Now Hiring JPMorgan Chase & Co.

Payment Client Services Analyst



Job description

Join the Global Banking team at .

Morgan Chase, where we offer unparalleled Client Services for the world's largest Payments network.

We are committed to delivering exceptional service and innovative solutions to our top-tier clients, and we're looking for a talented Analyst to join our team.

This role combines the dynamic aspects of transaction banking support with client service account management, offering a unique opportunity to be at the forefront of banking innovation.

As a Client Service Analyst in Payments Client Service Account Management team, you will play a crucial role in ensuring that .

Morgan Chase offers the highest standard of service to assigned top-tier clients, acting as a focal point of contact to ensure that all client service-related tasks are completed promptly with a high degree of quality and efficiency by providing comprehensive account management service and escalation support.

Together, we will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences.


Job responsibilities

  • Serve as the primary service point of contact for Asia Pacific clients, addressing complex inquiries, escalations, and complaints across a full suite of cash management and liquidity products.
  • Engage with client proactively to understand clients’ business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration with collaboration with Sales, Product, Implementations, and Operations teams.
  • Utilize AI and technical skills to analyze data, identify trends, and support decision-making.
  • Conduct periodic Service Review to present data, insights and trends, and opportunities for increasing operation efficiency and client experience,
  • Ensure proactive client engagement for efficiency, risk and control, digital adoption and sales opportunities 
  • Support one-off projects as they pertain to specific client issues and products.
  • Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc.

    and, escalate risk related issues to appropriate parties as required
  • Required qualifications, capabilities, and skills

  • Bachelor’s degree 
  • At least 1 year of experience in Product, Client Service, Sales, Operations, or Implementation roles within Payment or Cash Management business
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities with excellent time management skills.
  • Detail-oriented team player who takes end-to-end ownership, strives for results, and sustains intensity and optimism while delivering excellent service to clients
  • Proficiency in Cantonese and/or Mandarin in order to communicate with clients from the Greater China region
  • Attention to detail and accuracy, adaptability, flexibility and partnership.
  • Preferred qualifications, capabilities, and skills

  • A thorough understanding of Transaction Services solutions and tools would be an advantage
  • Strong capability to analyze situations, prioritize, or troubleshoot issues, and manage multiple tasks effectively.
  • Demonstrates cultural sensitivity and awareness, good team player with passion to foster partnership with stakeholders to deliver initiatives and changes.
  • Proficiency in Artificial Intelligence technologies and technical tools relevant to transaction banking.

  • Required Skill Profession

    Financial Clerks



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      Unlock Your Payment Client Potential: Insight & Career Growth Guide


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