We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.
17 paid statutory holidays Exceptional market leading benefits Option of MPF or ORSO retirement scheme Key Accountabilities:
Delivers services according to Forbes, LQA and Peninsula standards and delights guest by providing personalized and gracious service Takes food and beverage orders and introduces seasonal delicacies, as well as advises guests on the selection of food and beverage items Be familiar with the Room Service menu and beverage list, the daily availability of items and seasonal specialties including prices Records and processes Room Service F&B revenue transactions including preparation of the guests check Communicates over the telephone in a polite manner to promote a high degree of guest satisfaction General Requirements:
Minimum two years of related experience in Hotel or F&B industry Good command of spoken English and Chinese (Cantonese and Mandarin) Basic computer knowledge (Microsoft Office), good knowledge of ResPAK Familiar with customer service expectations in five-star hotel operations Ability to take telephone orders of food and beverages items in a courteous and friendly manner